IT Support Specialist

Board; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in financial and operational planning solutions seeks an IT Support Specialist in Madrid. This role involves managing IT operations, supporting employees, and ensuring the continuity of services globally. Ideal candidates will have experience in IT support, strong knowledge of Microsoft 365, and excellent teamwork skills.

Formación

• 1+ years’ experience as IT Specialist.
• Experience in IT Help Desk 1st and 2nd Level.

Responsabilidades

• Manage and monitor network infrastructure and employee devices.
• Provide IT Helpdesk support and manage Microsoft 365 environment.
• Solve complex IT technical issues.

Conocimientos

Teamwork

Multitasking

Fluency in English

Herramientas

Microsoft 365

Windows OS

MacOS

Active Directory

Microsoft Azure

Networking

Descripción del empleo

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for an IT Support Specialist to join our team in Madrid.

Reporting into the Information Security Officer & Head of Infrastructure, the IT Support Specialist will be responsible for the IT operations of the office, managing and monitoring the network infrastructure as well as employees’ devices. The selected candidate will also collaborate with the worldwide IT first and second level support to ensure the continuity of services and solve technical complex issues worldwide.

What You Will Do :

• IT Helpdesk
• Monitoring and maintaining all IT hardware assets and software licensing
• Assist in onboarding and offboarding of employees, including system and account provisioning
• Managing corporate Microsoft 365 environment (User’s profile, licenses, policy, configurations, Active Directory, Microsoft Entra ID)
• Managing and providing support for Microsoft 365 services (Outlook, Teams, Office, etc.) and other business applications
• Support on-site infrastructure: network, meeting rooms, user accesses
• Support on-site and remote employees
• Security: Sophos firewall and antivirus
• Design and build IT solutions
• Solve complex IT technical issues
• IT Support during internal and external on-site events
• Managing Azure IT subscription

What We Look For :

• 1+ years’ experience as IT Specialist
• Experience in IT Help Desk 1st and 2nd Level
• Strong knowledge of Microsoft 365 (automation and scripting are a plus), Windows OS desktop and servers, MacOS, and Active Directory
• Knowledge in networking (firewall, switch, servers, printers, etc.)
• Experience in Virtualization, Storage, and Datacenter technologies (Microsoft Azure)
• Fluency in English
• Good skills in teamwork and multitasking (capable of managing multiple initiatives simultaneously)
• Capability to understand business demands in an international IT company
• Hands-on, curious approach
• Ability to prioritize and be detail-oriented while keeping an eye on the big picture
• Knowledge of data management in a complex business environment will be a plus