Key Account Regional - Supermercados

Robert Walters; Castilla-La Mancha; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

A leading company in global payroll solutions is seeking a Vice President of Client Success. This senior role will lead a high-performing team to enhance client relationships and ensure satisfaction. The VP will collaborate with senior leaders and drive strategic initiatives to maximize client value and retention. The ideal candidate will have extensive leadership experience in payroll or HR services, with a strong focus on client success and team development.

Formación

• At least 10 years of leadership experience in Payroll, Benefits, or HR.
• Experience leading multinational teams globally.

Responsabilidades

• Build and lead a high-performing Client Success leadership team.
• Develop and execute the Client Success strategy.
• Drive initiatives to improve governance and client loyalty.

Conocimientos

Leadership

Collaboration

Communication

Problem Solving

Organizational Skills

Market Awareness

Educación

Bachelor’s Degree

MBA

Descripción del empleo

The Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline, with a dotted line to the SVP Globalview and SVP Client Success Management. This senior role is responsible for ensuring that Global Payroll clients maximize business value throughout their relationship lifecycle. Success metrics include retention, renewal rates, client advocacy, share of wallet growth, and client loyalty as measured by NPS.

The VP of Client Success will lead the transformation of existing client relationship teams into a unified, high-performing, scalable Client Success team that meets the needs of Global Payroll clients. The role has full accountability for team performance and involves high visibility with executive and senior leadership, requiring strong leadership, change management, and people skills.

KEY RESPONSIBILITIES:

1. Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience as measured by NPS.
2. Collaborate with senior leaders across ADP and partner networks to optimize global client relationships.
3. Foster a culture of continuous improvement and employee engagement.
4. Manage resources and costs to maximize revenue growth, NOI, and client satisfaction.
5. Develop and execute the Client Success strategy in alignment with other executive initiatives.
6. Monitor business performance and take corrective actions as needed.
7. Partner with functional leaders to oversee client loyalty, service quality, operations, and compliance.
8. Supervise all client success staff regarding training, coaching, motivation, and development.
9. Drive initiatives to improve governance, processes, employee engagement, and client loyalty.
10. Challenge established processes and innovate to enhance client solutions.
11. Communicate project strategies and secure funding and support from stakeholders.
12. Oversee disaster recovery and service continuity efforts in collaboration with security teams.
13. Ensure compliance with legal and contractual obligations, fostering a culture of ownership.
14. Leverage global best practices to improve processes across Global Payroll.
15. Implement and manage performance metrics and reporting systems.
16. Keep leadership informed of progress and initiatives.
17. Ensure consistent implementation of initiatives aligned with operational and strategic plans.

SUPERVISORY RESPONSIBILITIES:

Lead a global team of 8 Client Success leaders and 180 associates across multiple locations.

SKILLS AND KNOWLEDGE:

• Strong executive presence and relationship-building skills at all organizational levels.
• Ability to work under pressure and meet deadlines.
• Experience in matrix environments with influence across multiple relationships.
• Leadership qualities emphasizing collaboration and integrity.
• Proven talent development and workforce engagement skills.
• Experience in growth management, process improvement, and change execution.
• High energy, resilience, and positive outlook.
• Effective motivator and communicator, able to challenge the status quo.
• Market awareness and proactive problem-solving abilities.
• Excellent organizational and presentation skills.
• Passion for quality, adaptability, and cross-cultural competence.
• Experience in new business development and strategic growth initiatives.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree, MBA, or higher.
• Fluent in English, with excellent communication skills.
• At least 10 years of leadership, sales, implementation, or client management experience in Payroll, Benefits, Talent, HR, or outsourced tech services.
• Experience leading multinational teams globally.

OTHER:

Travel as required to ADP and client locations internationally.

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