Customer Service Specialist

TDCX; España; Presencial; EUR 20.000 - 40.000; Jornada completa

Descripción de la vacante

Join a global leader in customer experience solutions where you can thrive in a positive culture and enjoy attractive remuneration. This role emphasizes providing exceptional support to customers, ensuring their needs are met through effective communication and problem-solving. With strong learning and development opportunities, you’ll be coached by experts in your field. Enjoy flexible working arrangements and be part of a company that values your growth and success. If you’re motivated to exceed expectations and build sustainable relationships, this is the perfect opportunity for you.

Servicios

Comprehensive medical coverage

Performance incentives

Flexible working arrangements

World-class workspaces

Engaging activities

Strong learning and development plans

Positive work culture

Direct access to public transport

Formación

• At least a Diploma or Bachelor's Degree in any field.
• 2 years of experience preferred, but fresh graduates are welcome.

Responsabilidades

• Provide excellent support experience to customers via all communication channels.
• Ensure first contact resolution and effective follow-up with service partners.

Conocimientos

Time Management

Communication Skills

Customer Service

Problem Solving

Multi-tasking

Educación

Bachelor's Degree

Diploma

Descripción del empleo

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.