Recepcionista (Temporada)

Sofitel; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A prestigious 5-star hotel in Barcelona is seeking a dedicated Front Office staff member to ensure exceptional guest service. The role involves managing guest accounts, providing assistance during check-in and check-out, and promoting hotel offerings. Ideal candidates will have a background in hotel management, fluency in multiple languages, and strong interpersonal skills. This position offers opportunities for growth and continuous training within the company.

Servicios

Discounted rates at Accor worldwide

Flexible compensation through PayFlow card

Continuous training opportunities

Career development opportunities

Formación

• At least 1 year of experience in a similar position in a 5-star establishment.
• Availability for rotating shifts.

Responsabilidades

• Provide quality service to guests during check-in and check-out.
• Maintain control of guest accounts and ensure timely recording of charges.
• Promote hotel facilities and maximize sales through product knowledge.

Conocimientos

Interpersonal Skills

Problem-Solving Skills

Teamwork Skills

Listening Skills

Educación

Certificate in Hotel Management

Herramientas

Microsoft Windows

OPERA

Descripción del empleo

Descripción de la empresa

Upscale, 5-star hotel in Barcelona, Port Olympic, located in the city center and just meters from the beach.

With an unbeatable location overlooking the sea and close to the beach, it is ideal for both business and leisure travelers.

The hotel offers comfortable rooms, two pools, and a gym. For meetings, it has fully equipped rooms that can accommodate up to 800 people.

Our dedication and commitment focus on meeting our guests' needs, ensuring they have an exceptional and fulfilling stay in Barcelona.

Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It hosts major technological events like the Mobile World Congress. Beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character.

Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Guests can explore the enchanting Gothic Quarter, a renowned cultural and historical landmark. The hotel also offers excellent connectivity to the airport and main train station, ensuring seamless travel.

Descripción del empleo

Reporting to the Front Office Manager or the responsible person substituting during their absence (Assistant Front Office Manager, Supervisor, Guest Service Manager, or Duty Manager), the employee is responsible for consistently providing a professional, warm, and friendly service.

1. Provide quality service to guests, responding promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
2. Maintain control of guest and hotel accounts, ensuring all charges are accurate and recorded timely.
3. Follow strict security procedures for credit and cash transactions, accounting procedures, issuing room keys, and maintaining guest confidentiality/privacy.
4. Maintain communication channels between guests and all hotel departments, both verbally and in writing, as necessary.
5. Accurately document all internal messages and guest messages, distributing them according to hotel procedures.
6. Seize opportunities to promote hotel facilities and maximize sales through product knowledge and sales skills.
7. Work closely with housekeeping regarding room information and lost items.
8. Cover all concierge functions when no concierge is on duty.
9. Actively promote hotel promotions and facilities, being a proactive 'salesperson'.

Requisitos

1. Certificate in Hotel Management.
2. Fluent in English, Spanish, and French.
3. At least 1 year of experience in a similar position in a 5-star or luxury establishment is preferred.
4. Knowledge of Microsoft Windows applications.
5. Knowledge of OPERA software.
6. Strong interpersonal and problem-solving skills.
7. Highly responsible and reliable.
8. Ability to work well under pressure in a fast-paced environment.
9. Teamwork skills.
10. Listening skills and empathy.
11. Availability for rotating shifts.
12. Full-time contract - Fixed-Discontinuous.
13. Availability to start in April.

Información adicional

¿Qué ofrecemos?

1. Benefits card with discounted rates at Accor worldwide.
2. PayFlow card (flexible compensation).
3. Continuous training through our Academy platform and others.
4. Opportunity to develop your talent and grow within the property and globally.