Customer service agent for a femtech company (spanish and german speaker)

Insertia.net; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en tecnología médica busca un Agente de Atención al Cliente que hable español y alemán. En este papel, serás el punto de contacto principal para los clientes, guiándolos a lo largo de su viaje estético. Serás responsable de proporcionar información precisa y no promocional, asegurando que los clientes tengan una experiencia positiva. La compañía se dedica a mejorar la seguridad del paciente y los resultados estéticos, ofreciendo un entorno de trabajo híbrido y beneficios atractivos. Si tienes pasión por el servicio al cliente y deseas marcar la diferencia en la industria de la salud, esta es tu oportunidad.

Servicios

Vale de comida

27 días de vacaciones + día de cumpleaños libre

Plan de pensiones

Política de salud mental

Seguro de salud privado

Seguro de vida

Formación

• Mínimo 1 año de experiencia en atención al cliente.
• Habilidades de comunicación excepcionales en español, alemán e inglés.

Responsabilidades

• Actuar como mediador entre el consumidor y la clínica.
• Coordinar el proceso de incorporación para clientes interesados.

Conocimientos

Español nativo

Alemán fluido

Inglés (C1)

Comunicación verbal y escrita

Trabajo independiente

Comprensión de necesidades del cliente

Organización y estructura

Experiencia en atención al cliente

Habilidades de entrada de datos

Herramientas

Microsoft Office (Word, Excel, Outlook)

Zendesk

Salesforce

Descripción del empleo

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Customer Service Agent for a Femtech Company (Spanish and German Speaker), Barcelona

Client:

Blu Selection

Location:

Barcelona, European Union

Job Category:

Other

Job Views:

71

Posted:

16.03.2025

Expiry Date:

30.04.2025

Job Description:

As the main point of contact throughout the breast aesthetic journey, the Patient Care plays a crucial role in assisting consumers. Your role in this position will be to proactively engage with customers prior to their surgery. This can be accomplished by supplying them with essential information about the company's offerings through various communication channels such as appointment reminders, and proactive follow-ups through calls, emails, and other channels.

Your responsibilities and impact as a Patient Care will be:

1. Acting as a mediator between the consumer and the clinic to address any concerns or issues that may arise.
2. Effectively addressing patient inquiries by delivering unbiased, precise, non-promotional, and non-medical information.
3. Assuring the customers have a positive experience fitting our client’s quality standards.
4. Coordinating an onboarding process for interested customers, guiding them through the necessary steps to become a valued client.

Skills, qualifications, and interests you need to succeed in this role:

1. Native level of Spanish with a fluent level of German and English (at least C1).
2. Already based in Barcelona or metropolitan area.
3. Having excellent verbal and written communication skills.
4. Being able to work independently in a fast-paced environment.
5. Being able to quickly understand customers’ needs and dealing with their emotions.
6. Having a well-organized and structured way of working.
7. Minimum 1 year of experience working in a customer service environment.
8. Data entry skills and knowledge of Microsoft Office (Word, Excel, and Outlook).
9. Previous experience working in the medical (aesthetics) would be a plus.
10. Previous experience working with Zendesk and Salesforce would be a plus.

What’s in it for you?

1. Contract: permanent + 2 month probationary period.
2. Competitive salary.
3. Benefits: meal voucher, 27 days of vacation + your birthday off, pension plan, mental policy.
4. Working hours: Mon-Fri 9-18.
5. Hybrid work model.
6. Health insurance: private health + life insurance.

Your future company:

Our client is a rapidly growing global team at a renowned global medical technology company. The organization is dedicated to enhancing patient safety and aesthetic outcomes, with a primary focus on the breast aesthetics and reconstruction market. With a robust portfolio of cutting-edge silicone gel-filled breast implants, they are revolutionizing the femtech industry through innovative design, development, manufacturing, and marketing.