(SMP553) - Customer Success Manager - French Speaking

(SMP553) - Customer Success Manager - French Speaking Barcelona, Catalonia

(SMP553) - Customer Success Manager - French Speaking
Barcelona
Barcelona, Catalonia, ES

Flanks can automate up to 80% of the manual processes performed by wealth managers. Automate and democratize your financial services with us now. A little bit about Flanks Flanks is a Barcelona-based fintech company focused on wealth management services. Its main product is a SaaS solution that helps financial advisors, family offices and other institutions to have a holistic view of their clients' financial assets while using the latest scraping technology. We're currently building the benchmark in the OpenWealth industry, and so far we managed to have compatibility with over 250 national and international entities. Thanks to our clients, we continue to grow at a fast pace.



We have already more than 300, 000 aggregated portfolios spread across nearly 250 entities and have positioned our business at break-even in less than a year. In August 2021, Flanks raised €2. 3 million in an investment round led by JME Ventures and SeedRocket 4Founders Capital. And a significant €7. 5 million in August 2023, demonstrating confidence in our vision and capabilities. We are pioneers in our market in Spain, which will certainly grow a lot in the next few months and years. However, we are going to take a league leap in terms of the volumetry of the system, as our key focus now is to accelerate our market expansion in Europe and LatAm. And we would like to count on you to also grow (personally and professionally) with us. Flanks's values are: People first : To us, the most important thing is for "Flankers" to feel at ease, for them to get involved in a project and be feel part of the team. Keep growing : Our team believes that people growing in lockstep with the company is essential, both personally and professionally. Think twice, act once :



We like to think about all the possible consequences before taking any decision that could affect the team or our clients. If you're looking to grow professionally in a very fast-growing company with an exciting start-up culture, this is your opportunity! About the role To ensure that our clients receive the highest value from us, we support them at every stage of their lifecycle and provide them with an amazing customer experience. When leading the account management of our existing client portfolio, the Customer Success Manager plays a central role in this process. Reporting to our Customer Success Team Lead, Esteban Jasbon, the role that sits at the heart of the company. Giving the successful candidate an opportunity to work closely with the Tech, Operations and Sales team, building technical knowledge and commercial skills in the process. Liaising with senior stakeholders such as CEOs,



COOs or Wealth Management Directors, you will develop a deep understanding of our international corporate clients' business, onboard them, lead quarterly account reviews and own KPIs like product usage, support ticket close rates, contract renewals and customer satisfaction. In addition, you will support them with day-to-day queries about their aggregation programs and take proactive ownership to optimize their usage of our solution, often working with colleagues from different departments within Flanks for a solution. Responsibilities Examples of tasks you can expect to work on are: Review your clients' aggregation programs and run Quarterly Business Reviews to ensure their objectives are met, and they receive maximum value from our solutions. Manage the onboarding process of the customer: from proof of concept,



integration overview and increasing the connections' coverage. Manage critical customer situations both internally and with them. Develop your assigned accounts and increase the usage of our solutions by identifying upsell opportunities, which you will discuss along with the Sales team. Be the voice of the customer in Flanks, requesting feedback and ensuring it's addressed and performed internally. Support your clients in an effective, efficient, and friendly way with some specific support topics on a day-to-day basis (about 50% of the role). Primarily responsible for customers in the Spanish-speaking countries or Brazil market and providing support to other customers in Europe. Things we'd love to see on you Strong communication skills with a native level of French and fluent English (proficiency in other languages such as Portuguese, Spanish,



German or any Scandinavian language will be a plus). Proven track record in a customer-based role in a Sales or a Customer Success department. Educational background in IT, Finance, Economics, or Business Administration. Strong analytical skills and ability to work effectively across teams. Excellent client-facing skills, experienced in building relationships and managing stakeholders. Great organisational skills with the ability to work autonomously. A problem-solving attitude and resilience under pressure. Excited about learning new skills and developing your career in Customer Success. What can we offer We offer what we think is fair compensation for this role. In Flanks we say "people go first" and we mean it: we can promise you will not be left behind. We believe this is a really nice time to join the project, as we have a lot of challenges ahead,



and you'll be an active part of this exciting journey. This is a full-time, permanent contract. This is a full-time, permanent contract. A non-exhaustive list of perks includes: Office between Sants Estació and Plaça Espanya, with a 280 degree view of Barcelona. Flexible working hours Paid time off on your birthday Fresh fruit every week, all-you-can-drink tea and coffee Friday happy hours after our weekly team meetings (optional) Team building events (optional) Personal holidays swap inside the same month ? Digital canteen with Nora in our offices subsidized at 50%. Health insurance Flexible remuneration with Cobee Yearly training budget The hiring process This is how the usual hiring process looks like: You send us your resume, cover letter, etc. A chat with Mireia Barón, our Head of People. A second interview with our CSM Lead ,



Esteban Jasbon. A Roleplay with our CRO, Benjamin Parotte. Optionally, any other meeting you or us might need to clarify any pending questions. We send you an offer. We expect a few days to pass between each step. We aim for a process as short as one week and never longer than one month. If you think you meet most of the criteria described above, don't hesitate to send us your CV and/or cover letter. We will be happy to hear from you! Flanks is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Flanks employee. We're proud to be an equal opportunity employer, and encourage all applicants regardless of race,



religion, or belief (if any), nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

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kitempleo. es asks for your consent to use your personal data to:

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(SMP553) - Customer Success Manager - French Speaking
Barcelona
Barcelona, Catalonia, ES

Flanks can automate up to 80% of the manual processes performed by wealth managers. Automate and democratize your financial services with us now. A little bit about Flanks Flanks is a Barcelona-based fintech company focused on wealth management services. Its main product is a SaaS solution that helps financial advisors, family offices and other institutions to have a holistic view of their clients' financial assets while using the latest scraping technology. We're currently building the benchmark in the OpenWealth industry, and so far we managed to have compatibility with over 250 national and international entities. Thanks to our clients, we continue to grow at a fast pace.



We have already more than 300, 000 aggregated portfolios spread across nearly 250 entities and have positioned our business at break-even in less than a year. In August 2021, Flanks raised €2. 3 million in an investment round led by JME Ventures and SeedRocket 4Founders Capital. And a significant €7. 5 million in August 2023, demonstrating confidence in our vision and capabilities. We are pioneers in our market in Spain, which will certainly grow a lot in the next few months and years. However, we are going to take a league leap in terms of the volumetry of the system, as our key focus now is to accelerate our market expansion in Europe and LatAm. And we would like to count on you to also grow (personally and professionally) with us. Flanks's values are: People first : To us, the most important thing is for "Flankers" to feel at ease, for them to get involved in a project and be feel part of the team. Keep growing : Our team believes that people growing in lockstep with the company is essential, both personally and professionally. Think twice, act once :



We like to think about all the possible consequences before taking any decision that could affect the team or our clients. If you're looking to grow professionally in a very fast-growing company with an exciting start-up culture, this is your opportunity! About the role To ensure that our clients receive the highest value from us, we support them at every stage of their lifecycle and provide them with an amazing customer experience. When leading the account management of our existing client portfolio, the Customer Success Manager plays a central role in this process. Reporting to our Customer Success Team Lead, Esteban Jasbon, the role that sits at the heart of the company. Giving the successful candidate an opportunity to work closely with the Tech, Operations and Sales team, building technical knowledge and commercial skills in the process. Liaising with senior stakeholders such as CEOs,



COOs or Wealth Management Directors, you will develop a deep understanding of our international corporate clients' business, onboard them, lead quarterly account reviews and own KPIs like product usage, support ticket close rates, contract renewals and customer satisfaction. In addition, you will support them with day-to-day queries about their aggregation programs and take proactive ownership to optimize their usage of our solution, often working with colleagues from different departments within Flanks for a solution. Responsibilities Examples of tasks you can expect to work on are: Review your clients' aggregation programs and run Quarterly Business Reviews to ensure their objectives are met, and they receive maximum value from our solutions. Manage the onboarding process of the customer: from proof of concept,



integration overview and increasing the connections' coverage. Manage critical customer situations both internally and with them. Develop your assigned accounts and increase the usage of our solutions by identifying upsell opportunities, which you will discuss along with the Sales team. Be the voice of the customer in Flanks, requesting feedback and ensuring it's addressed and performed internally. Support your clients in an effective, efficient, and friendly way with some specific support topics on a day-to-day basis (about 50% of the role). Primarily responsible for customers in the Spanish-speaking countries or Brazil market and providing support to other customers in Europe. Things we'd love to see on you Strong communication skills with a native level of French and fluent English (proficiency in other languages such as Portuguese, Spanish,



German or any Scandinavian language will be a plus). Proven track record in a customer-based role in a Sales or a Customer Success department. Educational background in IT, Finance, Economics, or Business Administration. Strong analytical skills and ability to work effectively across teams. Excellent client-facing skills, experienced in building relationships and managing stakeholders. Great organisational skills with the ability to work autonomously. A problem-solving attitude and resilience under pressure. Excited about learning new skills and developing your career in Customer Success. What can we offer We offer what we think is fair compensation for this role. In Flanks we say "people go first" and we mean it: we can promise you will not be left behind. We believe this is a really nice time to join the project, as we have a lot of challenges ahead,



and you'll be an active part of this exciting journey. This is a full-time, permanent contract. This is a full-time, permanent contract. A non-exhaustive list of perks includes: Office between Sants Estació and Plaça Espanya, with a 280 degree view of Barcelona. Flexible working hours Paid time off on your birthday Fresh fruit every week, all-you-can-drink tea and coffee Friday happy hours after our weekly team meetings (optional) Team building events (optional) Personal holidays swap inside the same month ? Digital canteen with Nora in our offices subsidized at 50%. Health insurance Flexible remuneration with Cobee Yearly training budget The hiring process This is how the usual hiring process looks like: You send us your resume, cover letter, etc. A chat with Mireia Barón, our Head of People. A second interview with our CSM Lead ,



Esteban Jasbon. A Roleplay with our CRO, Benjamin Parotte. Optionally, any other meeting you or us might need to clarify any pending questions. We send you an offer. We expect a few days to pass between each step. We aim for a process as short as one week and never longer than one month. If you think you meet most of the criteria described above, don't hesitate to send us your CV and/or cover letter. We will be happy to hear from you! Flanks is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Flanks employee. We're proud to be an equal opportunity employer, and encourage all applicants regardless of race,



religion, or belief (if any), nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

Welcome to hacendo.com

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