Bookings Agent (Summer Season)

Spotahome; Bilbao; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the property rental sector is seeking a customer-oriented professional to join their dynamic team in Bilbao. The role involves guiding customers through the booking process, providing detailed service information, and ensuring a smooth booking experience. Ideal candidates will have strong communication skills in Spanish and English, with additional languages being a plus. This position offers opportunities for growth in an innovative and supportive environment.

Servicios

Remote flexibility

Day off on your birthday

Open corporate culture

International work environment

Formación

• High level of Spanish & English; knowledge of German, French, Portuguese, or Italian is a plus.
• Proven track record of achieving/exceeding targets in a commercial environment.
• Well-traveled with an international perspective.

Responsabilidades

• Guide customers through the online booking process.
• Provide detailed information about services to answer questions.
• Maintain communication with landlords and tenants.

Conocimientos

Customer service mindset

Sales mindset

Verbal communication

Written communication

Time management

Flexibility

Open-mindedness

Descripción del empleo

• Remote flexibility, we trust our team and we are goal oriented
• Competitive salary in accordance with candidate experience
• Day off on your birthday, we celebrate it with you
• A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth
• An open corporate culture with plenty of room for new ideas and impulses
• People. Work with talented, committed and supportive teammates
• International work environment with more than 16 nationalities
• No politics or bureaucracy. Only a great environment for you to achieve your best work

Your profile

High Spanish & English level. German, French, Portuguese, or Italian would be a big plus

Have both a sales and customer service mindset to provide the best possible service to our customers - both tenants and landlords!

Be flexible to work some weekends (around once every 4 weeks).

A high level of both verbal and written communication skills.

A proven track record of achieving / exceeding individual targets consistently in a commercial environment.

Positive and decisive language when speaking to customers. The ability to understand customer needs and make the selection of a property a personal and tailored experience.

Effectively and efficiently manage time multi-tasking skills in order to close bookings faster.

Open minded and well-traveled person with an international perspective as you will be talking with hundreds of people from all over the world everyday.

• Goals oriented and a desire to always be learning.

Your mission

Respond, research and guide customers through the online booking process.

Provide customers with detailed information about our services in order to answer possible questions and create future bookings.

Communicate customers' feedback and suggestions to other departments in order to make continuous improvements.

Maintain a consistent and positive system of communication with both landlords and tenants to encourage open discussion.

• Ensure that customers who use our website have all the information and support necessary to make a booking request and that this booking request is closed smoothly.

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