Account Manager Italian Market- (H / F)

ChooseMyCompany; Navarra; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company in HR and CSR performance is seeking an Account Manager for the Spanish or Italian market. You will manage client portfolios, ensuring satisfaction and growth while supporting ESG reputation programs. The role requires strong account management skills and fluency in both Spanish and Italian, with a focus on customer service and relationship building. Join a fast-growing team in Barcelona and contribute to impactful projects.

Servicios

Opportunity to contribute to an Impact project

Skill development in a fast-growing company

Formación

• 3 to 5 years of experience in account management or customer success.
• Fluent in Spanish and Italian.
• Strong customer service mindset.

Responsabilidades

• Manage a portfolio of existing clients in the Spanish or Italian market.
• Prepare and lead the contract renewal process.
• Support clients in setting up their surveys.

Conocimientos

Customer Service

Account Management

B2B Client Relations

SaaS Knowledge

Fluency in Spanish

Fluency in Italian

Educación

Master's degree

Herramientas

CRM Tools

Back-office Tools

Descripción del empleo

Founded in 2011, ChooseMyCompany is a B-Corp certified Mission Company

Our purpose : to improve and enhance the HR and CSR performance of organizations

We collect, analyze and communicate the certified opinions of all stakeholders of companies and schools (employees, students, interns, alternates, clients, candidates)

To improve performance and engagement

To develop attractiveness towards talents, clients and investors

Our mission :

Assessing the feelings of all stakeholders through customized, or modeled, surveys. ChooseMyCompany annually accredits companies and schools via 6 main labels : HappyIndexAtWork (commitment), WeImpactIndex (ESG performance), HappyIndexTrainees (interns / alternates), HappyIndexAtSchool (students), HappyIndexCandidates (recruited or not), HappyIndexClients (suppliers)

Supporting its clients in the interpretation of data and the implementation of rapid and measurable action plans

Communication of ESG certified opinions and CSR and HR labels in a large digital, media, school and event ecosystem

Our commercial offer :

Offer our clients a subscription to a SaaS software that allows them to collect, analyze and communicate ESG certified opinions. Then, if they wish to progress, personalized support based on the measurement of the effectiveness of the actions undertaken.

Our clients :

More than 1,000 companies and organizations, of all sizes and in all sectors, in France and abroad.

ChooseMyCompany works with 3 / 4 of the CAC40 companies, mid-sized companies, SMEs and Startups.

Our core concern is to guarantee each client a high level of quality in data analysis and service, but above all to regularly offer technical, HR and CSR innovations.

Today, ChooseMyCompany is :

• A company with a mission of 60 employees with the desire to place the individual at the heart of organizations
• 20% growth per year
• Profitable and financially independent : 75% of the capital is held by the 3 operational founders CEO, CRO and CTO
• The support of IMPACT Partners (social impact funds)
• An international presence (Spain, Italy and Portugal ) but 100% made in
• 800 clients who renew their trust 90% of the time each year

As an Account Manager for the Spanish or Italian market, you will be responsible for managing a portfolio of existing clients. You will oversee the entire customer lifecycle , including contract renewals, strategic account management, identifying upsell / cross-sell opportunities, and supporting the implementation of their ESG reputation programs .

Your main goal : ensure customer satisfaction, loyalty, and growth .

Reporting to a Team Lead and working closely with the Country Manager, your responsibilities will include :

Account Management & Renewals

• Manage a portfolio of existing clients in the Spanish or Italian market
• Serve as their main day-to-day point of contact
• Prepare and lead the contract renewal process
• Identify upsell and cross-sell opportunities (additional products, support services, training…)

Technical and Functional Support on ESG Surveys

• Onboard clients to our back-office platform
• Present the features and functionalities available to them
• Support clients in setting up their surveys and throughout the project lifecycle
• Close the survey process and manage the final accreditation

Cross-functional Involvement

• Participate in and take ownership of cross-functional projects aimed at improving the customer experience and platform usage

Profile

• Master’s degree (Bac+5) with 3 to 5 years of experience in account management , customer success , or B2B client-facing roles , ideally in a SaaS / HR-related environment
• Fluent in Spanish and Italian
• Strong customer service mindset and ability to build trust-based relationships
• Comfortable using CRM and back-office tools
• Deep interest in HR, CSR, and employer branding topics
• Highly organized , rigorous , and a strong team player

Position based in our co-working in Barcelona !

Fixed + variable annual salary : 30 / 40K

By joining our teams, we guarantee you :

• The opportunity to contribute to an Impact project, that of Improving the Relationship at Work for all
• A rise in skills on a multitude of subjects in a challenging environment and in a fast growing company

ChooseMyCompany is a company with a mission to improve the relationship at work. We believe in the richness of diversity and the way others think. We act in an inclusive way towards each and everyone in respect of differences, minorities and disability situations.

J-18808-Ljbffr