Platform Manager Digital Channels - SCIB Málaga

TN Spain; Boadilla del Monte; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading financial institution is seeking a Technical Manager for their Digital Channels Team. The role involves leading a global IT support team, managing service operations, and ensuring effective communication with stakeholders. Ideal candidates will have extensive experience in service support and knowledge of micro front-end architectures. Join us to contribute to the transformation of the financial sector while promoting diversity and inclusion.

Formación

• Extensive experience in managing international service support.
• Strong knowledge of micro front-end architectures and SPA applications.

Responsabilidades

• Lead a global IT support team, ensuring high performance.
• Manage incident, request, and problem management processes.
• Oversee change and release management processes.

Conocimientos

Analytical

Problem Solving

Communication

Interpersonal

Agile

Educación

Bachelor’s degree in Engineering

MBA or Finance Master’s degree

Herramientas

Angular

React

Vue.js

Node.js

Java Spring Boot

Descripción del empleo

Job Description:

SCIBis is looking for a TECHNICAL MANAGER for our DIGITAL CHANNELS Team, based in our MALAGA office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

At Santander CIB, we are key players in the transformation of the financial sector. Do you want to join us?

Santander Corporate & Investment Banking (SCIB) is Santander's global division supporting complex and sophisticated corporate and institutional clients with customized services and wholesale products.

We promote a strong risk culture, expecting all professionals to take a proactive and responsible approach to risk management.

Santander is committed to equal opportunities regardless of gender, culture, or disability. Our mission is to help more people and businesses prosper.

WHAT YOU WILL BE DOING

As a Technical Manager, you will lead a global IT support team. Your responsibilities include monitoring service status, managing performance, and ensuring clear communication with customers and stakeholders.

Key responsibilities include:

• Overseeing daily operations of the Service Desk and support teams, providing guidance, mentoring, and development opportunities to ensure high performance. Promoting diversity, equity, and inclusion within a global, dispersed team.
• Managing incident, request, and problem management processes.
• Implementing and maintaining ITSM processes.
• Ensuring timely resolution of IT issues and requests, maintaining communication with users.
• Managing service level agreements (SLAs) and service KPIs.
• Assessing and prioritizing proposed changes, facilitating change approvals, and communicating with stakeholders.
• Overseeing change and release management processes to minimize disruption.
• Managing service interactions and reporting with attention to detail.

Experience

• Extensive experience in managing international service support, incident management, and best practices.
• Strong knowledge of micro front-end architectures, SPA applications (Angular, React, Vue.js), and integrations with microservices (Node.js or Java Spring Boot).

Education

• Bachelor’s degree in Engineering or related field.
• MBA or Finance Master’s degree is a plus.

Skills & Knowledge

• Proactive, creative, and diligent with strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in English and Spanish.
• Strong interpersonal skills, experienced in multicultural environments.
• Ability to work efficiently under pressure.
• Experience with Agile methodologies.