Customer Success Manager - EMEA (remote)

dLocal; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

dLocal, une entreprise dynamique dans le secteur des paiements, recherche un Customer Success Manager à Madrid. Le candidat idéal aura au moins 5 ans d'expérience en gestion de la réussite client, de solides compétences en communication et la capacité de travailler dans un environnement rapide. Cette opportunité offre des options de travail à distance, des horaires flexibles et des avantages variés, y compris des cours de langue gratuits.

Servicios

Options de travail à distance

Horaires flexibles

Programme de bonus de recommandation

Abonnement Premium Coursera

Cours de langue gratuits

Budget social mensuel pour activités d'équipe

Formación

• Au moins 5 ans d'expérience en gestion de la réussite client.
• Expérience en B2B souhaitée.
• Maîtrise de l'espagnol et de l'anglais.

Responsabilidades

• Développer des relations à long terme avec les clients.
• Collaborer avec les clients pour comprendre leurs objectifs.
• Interagir avec différentes équipes de l'entreprise.

Conocimientos

Communication

Écoute active

Résolution de problèmes

Multitâche

Herramientas

Excel avancé

Descripción del empleo

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries across emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we facilitate our merchants' entry into the world’s fastest-growing, emerging markets.

By joining us, you will be part of an amazing global team that makes it all happen, in a flexible, remote-first culture with travel, health, and learning benefits, among others. Being part of dLocal means working with over 1000 teammates from more than 30 nationalities and developing an international career impacting millions daily. We are builders, we embrace challenges, and we are customer-centric. If this resonates with you, you will thrive in our team.

We are looking for a Customer Success Manager based in Madrid or Barcelona, responsible for developing long-term relationships with our customers.

What will I be doing?

1. Working with internal teams and clients.
2. Providing customer feedback to internal dLocal teams.
3. Developing effective long-term key customer relationships.
4. Collaborating with customers to understand their goals and ambitions.
5. Discovering customer strategic needs, initiatives, and deployment opportunities to develop aligned project plans with milestones and goals.
6. Developing Customer Success methodologies and leading team initiatives to improve productivity.
7. Interacting with different areas of the company.

What skills do I need?

• Excellent communication skills, active listening, self-motivation, problem-solving abilities, and multitasking skills in a fast-paced environment.
• At least 5 years of experience in Customer Success Management.
• Fluency in written and verbal Spanish and English.
• Customer Success experience, preferably B2B.
• Advanced Excel skills.
• Experience in payments is a significant advantage.
• Background in Project or Customer Success Management with a proven track record.
• Team spirit and proactive attitude.

What do we offer?

In addition to tailored benefits per country, dLocal offers:

• Remote work options from anywhere or our global offices.
• Flexible schedules driven by performance.
• Dynamic fintech environment fostering creativity.
• Referral bonus program.
• Access to a Premium Coursera subscription.
• Free language classes in English, Spanish, or Portuguese.
• Monthly social budget for team activities.
• dLocal Houses for remote coworking retreats worldwide.
• For Montevideo-based applicants to non-IT roles, 55% office attendance is required.

What happens after you apply?

Our Talent Acquisition team is committed to providing an excellent candidate experience. We will review your CV and keep you informed via email at each step. You can also explore more about dLocal through our webpage, LinkedIn, Instagram, and YouTube.