Team Leader (English-speaking) - On-site

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day

Join our team as a Team Leader (On-site) and collaborate with leading figures in Business Travel Management. Be part of a dynamic environment where your skills can thrive!

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary: 30 000 euros gross/year + up to 15 000 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses

What you'll experience with us

As a Team Leader in our team, you will:

- Monitor, report and drive team performance
- Give newly hired agents feedback on their individual performance to improve and motivate their daily work
- Keep track of training and training needs to improve technical and phone communication's skills
- Coach & mentor a world-class cross-functional team:
- Have an in-depth and detailed understanding of client products to confidently provide mentorship for your SDR team
- Work in partnership with the clients SDR Managers and internal stakeholders to develop educational material, including presentations, sales scripts and relevant product/feature updates
- Develop specific training sessions based on collected call recordings.

We'll be a great match if you:

- Have a proficient or bilingual level English
- Have experience in an outbound sales, business development or lead generation role, ideally within SaaS or tech-related industry, and with a proven track record of success
- Understand the sales development process, from lead generation to opportunity creation
- Have previous experience in a leadership, management or coaching role
- Have excellent communication skills with the ability to motivate people
- Are creative and have solution-driven attitude, excellent organizational and interpersonal skills
- Can design effective training programs
- Are data-driven mindset with the ability to analyse and interpret performance metrics
- Have advanced working knowledge of IT equipment and applications: MS Windows, MS Office, industry and communication skills

It would be a plus if you have:

- Coaching experience
- Experience in presenting and communicating with executive stakeholders

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ24-002847-1-EMEA