Customer Experience Agent (Italian/Spanish)

buscojobs España; Comunidad Valenciana; A distancia; EUR 15.000 - 20.000; A tiempo parcial

Descripción de la vacante

A dynamic travel company is seeking a Customer Experience Escalation Specialist to provide exceptional support to Italian and Spanish-speaking customers. The role involves resolving inquiries and ensuring customer satisfaction through effective communication in a multicultural environment.

Servicios

Temporary 4-month contract

Part-time schedule

Option for remote work

Experience in a multicultural environment

Formación

• Over 6 months of experience in a customer-facing role.

Responsabilidades

• Liaise with customers and partners via phone and email to resolve issues.
• Ensure excellent customer service and positive experiences.

Conocimientos

Fluency in Italian

Fluency in Spanish

Problem-solving

Teamwork

Communication

Herramientas

Microsoft Office

Descripción del empleo

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Client : Stayforlong

Location : Job Category :

Other

EU work permit required :

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Job Reference :

460393841711644672032460

Job Views : Posted :

31.03.2025

Expiry Date : 15.05.2025

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Job Description : About the team

At Stayforlong, we are a team of 80 working in a dynamic and collaborative environment that fosters professional growth and development.

We believe in equal opportunities and strive to create inclusive spaces where everyone’s ideas are valued and heard.

Our commitment to inclusion, diversity, and work-life balance ensures a respectful environment where all individuals are valued regardless of race, religion, gender, age, or background.

Having started in a challenging business environment, we admire resilient nonconformists who challenge the odds and support others. With a digital mindset, we embrace challenges, innovate, and adapt to change.

Currently, we are expanding our Customer Service department and are looking for a Customer Experience Escalation Specialist.

Would you like to join us?

Job purpose :

Your role is to provide exceptional support to our Italian and Spanish-speaking customers, ensuring a seamless booking experience.

You will be the first contact point for travelers, assisting with inquiries, modifications, and resolving issues with high standards of service, building trust and ensuring customer satisfaction through empathetic and proactive communication.

About CX team

Our team is passionate about turning travel dreams into reality, providing personalized attention and care. We stay updated on travel information to help customers make informed decisions, listening carefully to their needs and preferences.

What you’ll do :

• Liaise with customers and partners via phone and email to resolve issues such as changes, cancellations, or special requests.
• Provide accurate and complete information.
• Ensure excellent customer service and positive experiences.
• Participate in new projects as needed.

What you will bring :

• Over 6 months of experience in a customer-facing role.
• Fluency in Italian and Spanish.
• Problem-solving motivation.
• Basic Microsoft Office skills (including Excel).
• Teamwork ability.
• Open to giving and receiving feedback.
• Excellent oral and written communication skills.
• Self-motivated with multitasking ability.
• Result-oriented and driven.
• Experience working with KPIs or targets.

What we offer :

• Temporary 4-month contract.
• Part-time schedule: Monday to Sunday, rotating shifts from 15h to 19h.
• Option for remote work.
• Office located in central Barcelona.
• Experience in a multicultural environment.

Apply now and see what we can achieve together. We look forward to meeting you!

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