Manager, Customer Warranty

buscojobs España; Islas Baleares; A distancia; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading manufacturer in the wind energy sector seeks a Problem-Solving Manager for their Customer Warranty Management Department. This role involves leading a team to efficiently resolve warranty issues, ensuring high customer satisfaction while leveraging extensive experience in composites engineering and project management.

Formación

• 15 years of industry experience, 10+ years in wind blade composites preferred.
• Proficiency in computer skills and presentation capabilities.
• Experience with high-performance teams and maintaining safety standards.

Responsabilidades

• Lead a team managing warranty projects across all customers.
• Mentor the team technically and in CWM processes.
• Collaborate with the CWM Lean System leader to improve processes.

Conocimientos

Problem resolution

Leadership

Communication

Attention to detail

Project management

Educación

Engineering degree

MSc, MBA, or PhD

Herramientas

Lean Six Sigma

PMP certification

Descripción del empleo

Manager, Customer Warranty Problem Solving (Presential or Remote, Full-time)

TPI Composites

TPI Composites is the leading wind-blade manufacturer and the only independent wind blade manufacturer with a global footprint. We are looking for a motivated Problem-Solving Manager to join our Customer Warranty Management (CWM) Department. The position reports to the Director, CWM Department.

Key objectives

The new Customer Warranty Management (CWM) Department oversees TPI Composite blade products' quality at customer sites (wind farms) within the warranty period. As our new Problem-Solving Manager, you are an excellent communicator, a people leader, and a recognized technical expert in composites engineering, manufacturing, and problem solving, with direct knowledge of wind blades. You will lead a team of technical leads and project managers, driving the department toward high efficiency in resolving complex problems and exceeding customer expectations.

Main Responsibilities :

1. Lead a team of Technical Leads and Project Managers responsible for managing open warranty projects across all customers following the internal CWM process.
2. Manage team resources to support the demands from CWM Customer Relations Managers.
3. Act as an internal leader overseeing warranty projects, supporting customer communications as needed.
4. Grow and assess the team’s capabilities to respond efficiently to business demands, maintaining resource planning and forecasting, and escalating shortages.
5. Monitor progress, ensure consistency across warranty projects, and report on status and risks, escalating issues to leadership.
6. Mentor the team technically and in CWM processes, leveraging expertise in problem solving, blades technology, engineering, and quality.
7. Collaborate with the CWM Lean System leader to improve processes continuously.
8. Work with Customer Relations Managers to enhance customer satisfaction and responsiveness to urgent risks.
9. Support escalation of internal resource allocations when necessary.
10. Ensure quality in warranty project reviews and take lead on critical projects temporarily if needed.

Qualifications & Experience

• Engineering degree required; MSc, MBA, or PhD preferred.
• At least 15 years of industry experience, with 10+ years in wind blade composites preferred.
• Project management experience; PMP certification preferred.
• Lean Six Sigma Black Belt certification and proven problem resolution skills.
• Proficiency in computer skills and presentation capabilities.
• Strong attention to quality, detail, and ability to work with vendors, customers, and teams.
• Experience with high-performance teams and maintaining safety standards.
• Fluent in English (speaking, reading, writing).

Personality & Leadership :

• Flexible, pragmatic, positive, with a proactive, solutions-oriented mindset.
• Strong leadership, mentoring, organizational, and communication skills.
• Excellent interpersonal skills and attention to detail.
• Self-motivated and able to work in a matrix environment.
• Willing to travel internationally approximately 35% of the time.

Location :

• Presential candidates considered only from Mexico, Turkey, India, Denmark, Germany.
• Remote candidates considered only from Denmark, Germany, Spain, UK, USA, Mexico.