Front Desk Manager - Six Senses Ibiza - (Islas Baleares)

Six Senses Ibiza; Islas Baleares; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Six Senses Ibiza is seeking a Front Desk Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will have at least three years of experience in luxury hotels, strong leadership skills, and a passion for service excellence. Responsibilities include managing the Front Desk team, resolving guest issues, and collaborating with other departments to enhance guest satisfaction.

Formación

• Minimum of three years in a similar role within luxury hotels.
• Strong leadership skills and customer service focus.
• Technical proficiency in MS Office and hotel systems.

Responsabilidades

• Oversee daily operations of the Front Desk.
• Train and empower staff to deliver high-quality service.
• Resolve guest concerns promptly and effectively.

Conocimientos

Leadership

Customer Service

Problem Solving

Educación

Experience in luxury hotels

Fluency in English

Proficiency in Spanish

Herramientas

MS Office

PMS

CRM platforms

Descripción del empleo

As a Front Desk Manager, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Our core values include local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, caring, fun, quirkiness, and pioneering wellness. By embodying these principles, I aim to deliver exceptional guest experiences and develop our hosts to reach their full potential.

Sustainability, wellness, and extraordinary experiences are at the heart of everything we do at Six Senses. I am committed to safeguarding these pillars through strategic planning and ensuring all initiatives and practices are effectively implemented and embraced within the resort.

Duties and Responsibilities

I am responsible for the efficient operation of the Front Desk department, including Front Desk Agents, Bell & Door Attendants, and the Guest Experience Maker team. My key responsibilities include:

1. Overseeing daily operations of the Front Desk to ensure smooth guest arrivals, check-ins, and check-outs.
2. Maintaining a proactive presence in the lobby to assist guests and support hosts.
3. Resolving guest concerns promptly and effectively, with a focus on service recovery.
4. Training and empowering Duty Managers and Front Desk Hosts to deliver high-quality service.
5. Collaborating with departments such as Housekeeping, Maintenance, and Food & Beverage to ensure a seamless guest experience.
6. Implementing and maintaining standard operating procedures (SOPs) for the Front Desk.
7. Monitoring daily reports for accuracy in reservations, billing, and guest profiles.
8. Staying updated on room availability, special requests, and VIP preferences.
9. Conducting regular assessments and acting on guest feedback.
10. Ensuring compliance with LQA, Forbes, FHR, and brand standards through regular audits.
11. Addressing service and product issues swiftly and efficiently.
12. Leading and developing the Front Desk team, fostering a strong team culture.
13. Managing staffing and scheduling to optimize service levels.
14. Conducting performance reviews and providing coaching for continuous improvement.
15. Promoting a culture of accountability, engagement, and professional growth.
16. Encouraging teamwork, positive morale, and host engagement initiatives.
17. Contributing to revenue generation through upselling and other initiatives.
18. Optimizing staffing and resource allocation for efficiency.
19. Managing budgets and monitoring expenses related to the Front Desk.
20. Completing required reports, including financial summaries and performance assessments.

Qualifications

To fulfill this role, I possess the necessary qualifications, skills, and experience, including:

• A minimum of three years of experience in a similar operational role within luxury hotels.
• An intuitive understanding of product and service quality, with a passion for excellence and an understanding of the needs of luxury clientele.
• Strong leadership skills, capable of building positive relationships, leveraging resources, and managing through influence.
• Technical proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems such as POS, PMS, and CRM platforms.
• Fluency in English; proficiency in Spanish is a plus.
• Valid Spanish Work Permit or EU citizenship is required.

This overview describes the responsibilities of a Front Desk Manager at Six Senses Ibiza and is not an exhaustive list of duties.

Six Senses is an equal opportunity employer. All employment terms and conditions are applied equally without discrimination.