Advisory | Accounting | Audit | Tax | Payroll

Cognita Schools; Cataluña; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global education provider seeks an experienced E2C Business Analyst to enhance the parent application experience across international schools. This pivotal role involves business process analysis, CRM product support, and strategic contributions to platform evolution. The position is remote within Spain and offers a unique opportunity to impact the educational journey globally.

Servicios

Competitive salary

Exclusive third-party discounts

Formación

• Experience in a Business Analyst or Product Management role.
• Strong English communication skills; fluency in Spanish desirable.

Responsabilidades

• Engage with teams to document business requirements.
• Translate business needs into functional specifications.

Conocimientos

English

Spanish

Business Analysis

Educación

Bachelor’s degree in Business

Information Systems

Herramientas

JIRA

Azure DevOps

Confluence

Microsoft Dynamics 365 CRM

Descripción del empleo

Join to apply for the E2C Business Analyst role at Cognita Schools

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Join to apply for the E2C Business Analyst role at Cognita Schools

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.

About the role

We are currently looking for an experienced and business-savvy E2C Business Analyst to join our Global CRM Product Team. Reporting to the Global E2C Process & Product Owner, this role will play a pivotal part in the delivery of a new, global Parent Application Portal, integrated with Microsoft Dynamics 365 CRM, for our international schools.

Your new role is central to improving the overall parent and admissions experience by enhancing operational efficiency, reducing time-to-enrolment, and ensuring consistent and streamlined journeys from lead to classroom. The successful candidate will contribute to the full product lifecycle, from discovery and requirement gathering to testing, rollout, and ongoing optimisation.

This role is a 2 year Fixed Term Contract, Remote working based in Spain.

Why Join Us?

This is a unique opportunity to help transform the enquiry-to-classroom journey on a global scale, while delivering high-impact, user-friendly digital experiences that support families, admissions teams, and school operations around the world.

Your key responsibilities :

Business Process Analysis & Stakeholder Engagement

• Engage with global, regional, and local school teams to elicit and document business requirements.
• Facilitate workshops, interviews, and discovery sessions to map current processes and define future-state solutions.
• Produce end-to-end process documentation and gap analyses to support the Parent Portal and CRM functionality.

CRM Product Development & Support

• Translate business requirements into functional specifications, user stories, and acceptance criteria aligned with Dynamics 365 CRM.
• Work closely with product managers, solution architects, and development teams to ensure deliverables meet documented needs.
• Support UAT processes, including development of test scripts, coordination of user testing, and validation of outputs.

Regional Rollout & Change Enablement

• Support onboarding and rollout of the Parent Portal across Europe and Latin America schools.
• Coordinate change impact assessments and training material development.
• Collect, analyse, and prioritise feedback from stakeholders to inform continuous improvement and platform iteration.

Strategic Contribution to Platform Evolution

• Identify opportunities for improvement through new integrations, process enhancements, and feature extensions.
• Monitor CRM usage metrics and stakeholder satisfaction to provide data-driven recommendations for evolution.
• Contribute to roadmap planning through structured analysis of cross-regional and functional needs.

Who we are looking for :

• Strong English communication skills (written and spoken) is essential. Fluency in Spanish is desirable
• Proficiency in JIRA, Azure DevOps, or Confluence; ability to document and manage user stories and requirements
• Bachelor’s degree in Business, Information Systems, or related field (additional certifications in Business Analysis; CBAP, PMI-PBA or Agile; Scrum Master / Product Owner is beneficial
• Experience with Microsoft Dynamics 365 CRM, ideally with certifications e.g. PL-200 / MB-210 or Power Platform exposure.
• Experience working with global or regional teams
• Experience in a Business Analyst / Product Management or similar role, ideally in education or another complex service-driven environment.

For the full Job Description, please Click Here.

Benefits at Cognita

• Competitive salary depending upon qualifications and experience
• Exclusive third-party discounts

How to Apply

Complete this application before the closing date. The Closing Date for Applications is Sunday 27th April.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged, we reserve the right to interview and appoint prior to the closing date for the right applicant.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology, Analyst, and Business Development

Education Management, Primary and Secondary Education, and Education

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