Customer Care Representative

JR Spain; Cádiz; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in Cádiz is seeking a Customer Care representative to deliver exceptional support. The role involves entering purchase orders, ensuring timely updates to customers, and collaborating with teams to enhance service levels. Ideal candidates will have strong communication skills and a proven track record in customer service. Join us to contribute to a dynamic work environment and help improve customer experiences.

Formación

• 2 years’ experience in Customer Service / Care roles.

Responsabilidades

• Enter purchase orders to meet service levels.
• Ensure order tracking and delivery are on track.
• Identify gaps in customer care processes.

Conocimientos

Communication

Problem Solving

Analytical Reasoning

Educación

Conversational English

Descripción del empleo

The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.

Essential Duties and Responsibilities

• Promptly enter purchase orders to meet or exceed the agreed to service levels.
• Partner with Customer Care Leads to guarantee Achievement of service level agreements.
• Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.
• Identify gaps in customer care processes and partner with customer experience team to resolve.
• Ensure actions align with AAT strategy.
• Escalate issues as they arise in a timely manner to ensure agility and responsiveness.

Education & Experience Education

• Excellent verbal and written communication skills.
• Ability to work under pressure and successfully handle multiple priorities.
• Conversational English level.

Experience

• 2 years’ experience in Customer Service / Care roles.
• Strong critical thinking skills, understanding when escalation is necessary.
• Strong problem-solving and analytical reasoning skills.
• Leader in promoting and engaging work environment.
• Experience working with international teams.

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