Renewal Manager

Arrow ECS EMEA; Ibiza; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Renewal Manager to oversee the renewal process for software subscriptions, ensuring customer satisfaction and maximizing retention. This role involves collaboration across teams and may require occasional travel within Europe. Ideal candidates will have a strong background in renewal management and excellent communication skills.

Servicios

Competitive salary

Performance-based bonuses

Health insurance

Retirement plans

Paid time off

Opportunities for career advancement

Dynamic work environment

Formación

• 3+ years experience in renewal management in the software industry.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

Responsabilidades

• Manage the end-to-end renewal process for software subscriptions.
• Develop strategies to maximize customer retention and renewal rates.
• Identify upsell and cross-sell opportunities.

Conocimientos

Analytical Skills

Communication

Interpersonal Skills

Team Collaboration

Educación

Bachelor’s degree in business

Bachelor’s degree in Marketing

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

2 days ago Be among the first 25 applicants

Direct message the job poster from Arrow ECS EMEA

Sales Leader | People manager | Coach | Business Development | Channel Business | Technology | CX Services

We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside of Europe may be required.

Key Responsibilities :

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Qualifications :

• Bachelor’s degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

What is in it for you?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

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