Night Receptionist - Menorca Experimental

Hosco; Islas Baleares; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join a forward-thinking hospitality group as a Night Receptionist at a stunning agrotourism hotel. This role is perfect for someone with a passion for customer service, where you'll welcome guests, manage nighttime operations, and ensure a safe and pleasant environment. With a focus on personalized service, you'll engage with guests, handle inquiries, and coordinate with various departments to provide seamless experiences. This position offers opportunities for career development, training, and attractive discounts across venues. If you're adaptable, detail-oriented, and thrive in a dynamic environment, this is the perfect opportunity for you.

Servicios

Opportunities for training and career development

Possibilities of internal mobility

Attractive discounts in all venues

Pension Scheme

Corporate events

Formación

• Experience in night reception or hotel operation is essential.
• Strong communication skills and professionalism are crucial.

Responsabilidades

• Welcome and assist guests during nighttime hours.
• Handle reception operations including late check-ins and early check-outs.
• Oversee safety and security of the hotel and guests.

Conocimientos

Customer Service

Communication Skills

Attention to Detail

Flexibility

Social Skills

Problem-Solving

Educación

High School Diploma

Experience in Hospitality

Herramientas

Microsoft Office Suite

PMS: Oracle

PMS: Opera

PMS: Micros

Descripción del empleo

About the job

ABOUT US. The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, wine bars, restaurants, and hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also has properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

ABOUT MENORCA EXPERIMENTAL

Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, and the terrace overlooking the pool where guests can enjoy a delicious lunch.

Mission

ABOUT THE JOB

Schedule: Nights (23h-07h). Permanent contract: 40hrs per week. Salary according to agreement.

We are seeking a Night Receptionist M/F to join our dynamic team at Menorca Experimental. Your duties and responsibilities will include the following:

1. Welcome and assist guests during nighttime hours as soon as they arrive at the hotel.
2. Handle all reception operations during the night shift: late check-ins, early check-outs, invoicing, and providing accommodation information and concierge services.
3. Respond to guest requests and inquiries during the night, ensuring a personalized service that meets their needs.
4. Oversee the safety and security of the hotel and its guests during the night, including monitoring access, managing key inventory, and ensuring the proper storage of guest belongings.
5. Perform regular security checks throughout the premises, ensuring a safe environment for all guests and staff.
6. Prepare and verify daily reports such as night audits, ensuring the accuracy of financial and operational records.
7. Coordinate with the relevant departments (Housekeeping, F&B) for smooth transitions between shifts and ensure early morning requests are met.
8. Manage customer complaints in coordination with the Front Office Manager, ensuring issues are documented and addressed appropriately.
9. Maintain cleanliness and orderliness at the front desk and hotel entrance during the night.
10. Assist with administrative tasks, ensuring the night operations are managed efficiently, including responding to emails and preparing operational reports.
11. Guarantee compliance with quality standards and ensure exceptional customer service is delivered at all times.

ABOUT YOU

As a Night Auditor, you will represent the hotel during nighttime operations and work closely with other team members. To excel in this role, you should demonstrate the following:

1. Social, engaging, and service-oriented personality, even during night shifts.
2. Flexibility and adaptability to the unique challenges of nighttime operations.
3. Strong communication skills and professionalism in handling guest interactions.
4. Attention to detail and the ability to anticipate and meet guest needs during quieter hours.
5. Experience with Microsoft Office Suite and hotel management systems (PMS: Oracle, Opera, Micros).
6. Advanced English (spoken and written). Knowledge of additional languages is an asset (French will be highly valuated).
7. A keen understanding of safety and security protocols.
8. Previous experience in night reception or hotel operation.

Experience the Experimental Group!

Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how.

Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• Opportunities of training and career development.
• Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.
• Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).
• Pension Scheme.
• Corporate events.

Department: Reception.

Language required: French.

The company

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros, and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.

Our philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

This is what transcends time and creates a unique, trusting relationship with each and every client in The Experimental Group all around the world!