Customer Care Specialist - Italian And Spanish (Solo Quedan 15H)

buscojobs España; Valladolid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A rapidly growing travel insurance company seeks a Customer Care Specialist to enhance customer experience across digital products. You will provide exceptional support, handle inquiries, and collaborate with teams to improve services. This role offers a full-time, remote work opportunity with growth potential.

Servicios

Indefinite contract with growth opportunities

Competitive salary + performance-based variable

Flexible and supportive work environment

Formación

• At least 3 years of experience in a similar position.
• Native-level Italian and Spanish skills required.

Responsabilidades

• Ensure customer satisfaction and provide professional support.
• Collect customer information to open claims with the insurance company.
• Respond promptly to customer inquiries.

Conocimientos

Communication

Critical thinking

Problem-solving

Multitasking

Descripción del empleo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission:

making life easier for travelers.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy. Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Mission :

Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Key activities / responsibilities to perform :

• Ensure customer satisfaction and provide professional customer support.
• Know our products inside and out to understand customer needs and recommend solutions.
• Engage with customers across different channels and provide information on our products and services.
• Take the extra mile to engage customers.
• Offer information about coverage and pricing to prospective customers.
• Respond promptly to customer inquiries.
• Provide feedback to management on the efficiency of customer service tools, new customer needs, and ways to enhance our website/app value proposition.
• Liaise with other departments and support them as needed.

Claims Support :

• Collect all customer information to open claims with the insurance company.
• Follow up on open cases.
• Resolve claims, doubts, and incidents for our travelers.

Requirements :

• Native-level Italian skills required, and Spanish.
• At least 3 years of experience in a similar position (Remote Customer Care in Travel and/or Insurance industry).
• Ability to multitask (Email, Chat, Voice).
• Medium level computer skills.
• Effective communication skills – both verbal and non-verbal.
• Friendly and willing to assist others.
• Ability to cope in a fast-paced environment.
• Critical thinking and problem-solving skills.

Schedule :

Full-time, 37.5-hour work week from Monday to Friday. 100% remote (with an office nearby in Barcelona for optional work location).

Office Location :

• Indefinite contract with growth opportunities.
• Competitive salary + performance-based variable.
• Flexible and supportive work environment.