Técnico / a de Prevención de Riesgos Laborales - Edificación

Network Scientific Recruitment; Aldeatejada; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Manager for their Auto Claims team. This role involves leading a capable team, driving performance, and enhancing customer service through innovative strategies. You'll be responsible for managing complex claims and ensuring team alignment with organizational goals. The position offers a flexible work environment that values inclusivity and encourages professional growth. Join a company that empowers its employees to challenge the status quo and make a meaningful impact in the community.

Formación

• 5-7 years of Auto Claim experience required.
• Strong negotiation and conflict resolution skills needed.

Responsabilidades

• Provide operational leadership to Auto Claim Advisors.
• Develop employees through coaching and feedback.

Conocimientos

Auto Claims Management

Negotiation Skills

Conflict Resolution

Continuous Improvement

Agile Methodology

Educación

CIP Designation

Herramientas

MS Office (Excel, Tableau)

Descripción del empleo

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags, and graduated driving laws to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Senior Manager Claims Delivery, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role, you will support Regional Directors and their Management Team in achieving their loss / expense cost containment and customer experience objectives, as well as efficiency & effectiveness and employee engagement.

Accountabilities :

• Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensure their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements.
• Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends, building plans to capitalize on the opportunities and reduce adverse risks.
• Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities.
• Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities, and authorities, and alignment of tasks within the region to deliver on the strategy.
• Actively look for ways to improve customer service, efficiencies, employee engagement, and cost containment through Continuous Improvement methodologies.
• Ensure performance and development plans are in place for all direct report employees.
• Participate in Talent Pool Assessments.

Qualifications :

• Minimum 5-7 years of Auto Claim experience.
• Minimum 3 years of management experience.
• Enrolled in, or completion of, CIP designation.
• Strong negotiation skills and ability to handle conflict resolution opportunities, including complex issues.
• An in-depth understanding and working knowledge of Claims Best Practices.
• Advanced MS Office knowledge, especially in Excel and Tableau.
• Advanced knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts.
• Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. With the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

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