Ecommerce Manager

Join to apply for the Ecommerce Manager role at ALOHAS

ALOHAS is more than a fashion brand: it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.

Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do and it shows!

THE ROLE

We are seeking an E-commerce Manager with an analytical mindset and advanced knowledge of growth and personalization strategies in e-commerce environments. This role will be responsible for the ongoing optimization of our online store, ensuring a seamless user experience, and creating sustainable growth strategies to drive conversions, customer retention, and brand engagement.

YOUR CHALLENGE

Content Management

• Update website content directly or in collaboration with the content team.
• Create and optimize landing pages for lead generation campaigns, such as Black Friday.

Monitoring and Reporting

• Develop and maintain regular reports on acquisition, product growth, and user retention in e-commerce.
• Analyze key metrics such as Conversion Rate (CR), Average Order Value (AOV), product sales, etc., and recommend improvements based on findings.

Optimization and Conversion Rate Optimization (CRO)

• Implement techniques and strategies to improve conversion, including A/B testing on critical elements of the user experience.
• Continuously enhance checkout processes to ensure a smooth shopping experience.

Supervision and Coordination

• Oversee the performance of apps and websites, ensuring compliance with legal regulations.
• Collaborate with the brand and digital product teams to improve the user experience.
• Ensure the product catalog is always up to date in terms of imagery, copy, and SEO.

Growth and Retention Strategy

• Develop strategies to increase the number of registered users on the platform and boost customer loyalty through waitlists and wishlists.
• Identify and execute opportunities for developing new digital platforms, such as a potential app.

User Experience Focus

• Ensure a positive post-purchase experience, including an effective order tracking system (Pre-Order experience).
• Collaborate on the implementation of personalization strategies to enhance engagement.

Language and Localization Analysis and Optimization

• Manage and optimize the multilingual web experience to ensure proper localization and cultural adaptability.

Qualifications

• Proven experience in a similar e-commerce management role with direct responsibility for sales optimization, customer retention, and growth strategy development.
• Strong analytical skills, including experience in reporting e-commerce metrics and analyzing conversion data.
• Expertise in CRO and A/B testing to optimize user experience.
• Ability to coordinate multidisciplinary teams and work closely with marketing, product development, and content teams.
• Experience in content management and SEO strategies to maximize product catalog performance.
• Knowledge of e-commerce personalization and customer loyalty strategies.
• Proficiency in web analytics tools such as Google Analytics and other e-commerce data and reporting platforms.
• Proficiency in a CMS like Shopify.
• Experience with digital acquisition campaigns and generating UTMs for tracking.
• Fluency in English and additional languages to coordinate and manage website localization across multiple markets.

BENEFITS of being part of ALOHAS

• Culture of freedom, responsibility, and trust.
• Flexible schedule: Fit it into your routine!
• Hybrid position, allowing you to work from home on certain days while coming to our office in the heart of Barcelona, in the Gracia neighbourhood.
• Intensive workday in summer (July & August).
• Flexible compensation: Enjoy tax benefits with meal vouchers, transport tickets, and daycare support.
• We are a company with soul: we are aware of wellness (we have a Wellness Program), sustainability (it's our core but we also have initiatives), family conciliation, maternity and paternity, gender equality and diversity.
• Mental Health Support: Team initiatives and two days off to disconnect and reconnect with yourself whenever you need it.
• Discounts: You will have up to 70% discount on all our products and we do not forget your family and friends either!
• Office: In the heart of Barcelona, in the Gracia neighborhood, where we take care of coffee and fruit.
• Home office setup: You will get a laptop + electronic devices like a keyboard, mouse, and second screen.
• Keep learning with ALOHAS: We offer English courses to our employees, and more languages coming soon!
• We take care of your happiness and professional growth with constructive feedback.
• After-work events in Barcelona and Madrid every month.

Ready for the challenge?

About ALOHAS

Want to know more? Video Presentation

Apply to work with us: careers.alohas.io