ECI Supervisor – Department Stores Iberia

CURO GROUP (ALBION) LIMITED; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading retail company is looking for an experienced ECI Supervisor in Madrid to oversee operations within El Corte Inglés stores. Responsibilities include driving sales, supervising store teams, and ensuring operational excellence. The ideal candidate has over 5 years' experience in retail management, a university degree, and is bilingual in English and Spanish. Competitive salary and attractive benefits offered.

Servicios

Attractive salary package

Development opportunities

Inclusive work culture

Formación

• Minimum 5 years’ experience as Retail Area Manager in fashion.
• High level of English. Native Spanish speaker.
• Results-driven, clear communicator, organized and reliable.

Responsabilidades

• Oversee sales targets and support store teams.
• Supervise daily operations at store level.
• Monitor performance via KPIs and encourage improvement.
• Ensure effective onboarding and ongoing support for employees.
• Manage inventory, ordering, and stock control.

Conocimientos

Retail management experience

Team leadership

Customer service focus

Problem-solving

Sales strategy

Educación

University degree or equivalent

Descripción del empleo

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We are looking for an experienced and passionate ECI Supervisor to oversee our corners inside El Corte Inglés department stores, both in Spain and Portugal.

Based in Madrid and reporting to the ECI Concessions Manager, this role is key in driving sales, ensuring operational excellence and leading highly engaged store teams.

As an ECI Supervisor , you will be responsible for managing several points of sale and ensuring their alignment with company strategy. You will :

• Support the team’s sales targets, setting clear guidelines to achieve them.
• Supervise daily commercial and administrative operations at store level.
• Monitor performance via KPIs and ensure ongoing improvement.
• Maintain regular contact with store teams through visits and calls.
• Share relevant updates with teams : sales data, competitor activity, product launches, price changes, promotions, etc.
• Actively participate in the opening and closing of new stores.

Skills for Success :

Ensure effective onboarding and ongoing support for store employees.

Manage scheduling, shift coverage, time off and day-to-day team concerns.

Handle staff selection processes as needed.

Store & Product Management :

Oversee ordering, inventory, returns, transfers and stock control.

Guarantee the right staffing levels in each store, including monitoring working hours and holidays.

Train staff on processes and ensure Visual standards are correctly implemented.

Customer Experience :

Ensure the team is well-trained in product knowledge.

Deliver customer service training focused on personalized selling and loyalty building.

We are looking for someone who inspires people, is passionate about retail and has a strong business vision. You’ll work closely with the ECI Concessions Manager and HR to set performance goals and actively contribute to team development, motivation and engagement.

Requirements :

Minimum 5 years’ experience as Retail Area Manager in fashion.

High level of English. Native Spanish speaker.

University degree or equivalent.

Results-driven, clear communicator, organized and reliable.

Strong customer focus with problem-solving mindset and high commitment to quality.

We offer :

We value trust and transparency and focus on collaboration and teamwork. We live by our clear Purpose,

Mission & Values where we strive for continuous innovation & cutting-edge sustainable technology.

We offer competitive benefits, perks and personal development opportunities :

Attractive salary package.

Casual Denim dress code in the office and outside of work.

Multi-cultural, diverse and inclusive workforce where we foster many different nationalities.

Development opportunities in a growth-driven environment.

Benefits of a global company.

We are committed to creating an inclusive workplace that celebrates diversity and ensures equal opportunities for all. We strongly encourage applications from candidates of all backgrounds, including individuals with disabilities.

Join us in building a workplace where everyone belongs and can thrive!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Industries

Retail Apparel and Fashion

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