Digital Reservations Manager

buscojobs España; Madrid; A distancia; USD 75.000; Jornada completa

Descripción de la vacante

A leading travel company seeks a Digital Reservations Manager to assist clients in planning and securing travel arrangements. This role involves managing bookings, providing personalized recommendations, and delivering exceptional customer service. Ideal candidates are detail-oriented, tech-savvy, and passionate about travel, with strong communication skills and a customer-first approach.

Servicios

Access to exclusive travel industry discounts

Ongoing professional development and training

Flexible scheduling

Formación

• Must be at least 18 years old.
• Bilingual (must be able to speak and write in English fluently).
• Strong interpersonal and problem-solving skills.

Responsabilidades

• Assist clients with booking accommodations and transportation.
• Manage reservations and troubleshoot travel-related issues.
• Provide personalized recommendations based on client preferences.

Conocimientos

Communication

Negotiation

Organization

Customer Service

Educación

High school diploma or GED equivalent

Herramientas

Digital booking platforms

CRM tools

Descripción del empleo

Your Passion for Travel Meets Exceptional Service

Are you detail-oriented, tech-savvy, and passionate about helping people create unforgettable experiences? As a Digital Reservations Manager, you will assist clients in planning and securing travel arrangements, including accommodations, transportation, and customized itineraries. This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are excited about making travel seamless and stress-free for clients.

If you have a proactive mindset, excellent organizational skills, and love connecting with people, this could be the perfect role for you!

Key Responsibilities

• Assist clients with booking accommodations, transportation, and curated travel experiences.
• Provide personalized recommendations based on client preferences and needs.
• Manage reservations, handle changes, and troubleshoot travel-related issues.
• Stay updated on industry trends, destination offerings, and travel policies.
• Utilize digital booking platforms and CRM tools to ensure smooth transactions.
• Offer exceptional customer service before, during, and after each trip.
• Participate in ongoing training to enhance industry knowledge and booking expertise.

What You Bring to the Role

• Strong communication and negotiation skills.
• High level of organization and attention to detail.
• Bilingual (must be able to speak and write in English fluently).
• Ability to work independently while managing multiple client requests.
• Proficiency with online research, digital tools, and booking platforms.
• A customer-first approach with a passion for creating seamless experiences.

Qualifications & Requirements

• Must be at least 18 years old.
• High school diploma or GED equivalent.
• Reliable access to a computer or smartphone with internet connectivity.
• Strong interpersonal and problem-solving skills.
• Ability to attend webinar-based training sessions.
• Previous experience in customer service, hospitality, or sales is a plus but not required.
• Remote work with flexible scheduling.
• Ongoing professional development and training.
• Access to exclusive travel industry discounts and perks.
• Collaborative and supportive team environment.

Additional Requirements

• 18+ years or older
• Authorized to work in the applicable country
• Positive attitude and willingness to learn
• Experience in travel planning and coordination is a plus
• Flexibility in hours and schedule
• Basic computer skills

Education

• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• Ability to interact, communicate, and negotiate effectively
• Personal travel experience is an advantage
• Full training provided
• Work part-time or full-time
• No prior experience necessary
• Computer or smartphone required

Key Skills

• Employment Type : Full Time
• Experience : Entry-level or as specified
• Vacancy : 1
• Monthly Salary : $75,000

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