Senior Manager Process, Governance & Improvement, Bill to Cash

Amadeus; Bilbao; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Amadeus is seeking a Senior Manager for the Bill to Cash process, leading a team to enhance service management in billing and collections. The role requires strategic oversight to align operations with business needs, ensuring effective contract fulfillment. Candidates should have robust experience in service strategy and operational excellence, with proven leadership and communication skills.

Servicios

Comprehensive rewards package including bonus and equity

Global work environment with learning opportunities

Supportive and inclusive work culture

Formación

• Over 8 years of leadership experience in Service Strategy or Operational Excellence.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Lead a team to optimize billing and collection processes.
• Set strategic goals and manage performance metrics.
• Ensure compliance with governance models and service quality.

Conocimientos

Leadership

Communication

Customer Focus

Change Management

Educación

Degree in Economics or Business Administration

Descripción del empleo

Senior Manager Bill to Cash Process, Governance & Improvement

As part of the Revenue Management & Collections area, this role is situated within Service Management, focusing on billing processes.

This position involves leading a team of 2 and ensuring the Bill to Cash Service delivers effective and efficient contract fulfillment, billing, and collection services to business units, support functions, and external customers by :

• Setting strategic goals : Clearly communicate objectives for Service Management to staff and stakeholders.
• Aligning service strategy : Ensure it meets business needs.
• Harmonizing services : Develop and implement strategies for contract management, billing, and collections across Amadeus.
• Performance objectives : Define annual goals aligned with CFA strategy and stakeholder objectives.
• Business planning : Prepare annual plans covering new integrations, service models, and organizational changes.
• Process improvement : Identify and implement enhancements to improve service operations.
• Change management : Involve relevant parties to facilitate service evolution.

Operational Service Excellence & Continuous Improvement

• Optimize services : Manage Bill to Cash to ensure efficiency, including :
• Negotiate SLAs with stakeholders.
• Define and monitor KPIs.
• Ensure service quality and performance.
• Report performance metrics and manage budgets.
• Provide management with performance insights.
• Benchmark processes for cost efficiency.
• Advise on risks and issues affecting team performance.

Knowledge Management

• Framework ownership : Maintain proper documentation of Bill to Cash processes.
• Process documentation : Ensure policies, procedures, and process maps are current, clear, and accessible.
• Knowledge reuse : Facilitate process and training material creation and updates.

Governance & Relationship Models

• Cross-functional collaboration : Foster relationships and define governance models.
• Process coordination : Ensure smooth operation of interconnected processes.
• Communication : Regularly update on service status and engagement levels.

People Management

• Staffing and development : Ensure adequate staffing, training, and career planning.
• Performance management : Set and monitor objectives, and implement improvement actions as needed.

Candidate Profile

• Degree in Economics, Business Administration, or related field.
• Over 8 years of leadership experience in Service Strategy, Operational Excellence, or Continuous Improvement.
• Strong communication, leadership, customer focus, and change management skills.
• Fluent in English; additional languages are a plus.

What We Offer

• Comprehensive rewards package including bonus, equity, pension, healthcare, and other benefits.
• Global work environment with ample learning opportunities.
• Supportive, inclusive, and flexible work culture.
• Opportunity to contribute to innovative travel solutions.

Ready to build the Service Management framework within Finance? Apply now!

Diversity & Inclusion

Amadeus promotes diversity, equity, and inclusion, fostering a culture of belonging and fair treatment. We are an equal opportunity employer, welcoming applicants from all backgrounds.

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