Reservations Coordinator

buscojobs España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the hospitality sector seeks a motivated individual to join their reservations sales team. The role involves supporting sales operations, ensuring guest satisfaction, and maintaining high performance in reservations. Candidates should have relevant experience and strong communication skills. Join a dynamic team and enjoy career growth opportunities.

Servicios

Discounted Room Rates across ACCOR Properties

Duty Meals

Formación

• Minimum of 1 year of relevant experience in reservations sales.
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems.

Responsabilidades

• Support the reservations sales team to meet KPIs.
• Maintain accuracy of arrivals including billing and guest preferences.
• Manage rooming lists and corporate bookings.

Conocimientos

Communication

Teamwork

Customer Focus

Herramientas

CRS

PMS

RESAWeb

Descripción del empleo

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Summary of Responsibilities :

The main responsibilities and tasks of this position are as listed below, but not limited to these :

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications

Qualifications :

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Details Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer / Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Additional Information

Job Highlights

• Discounted Room Rates across ACCOR Properties
• Duty Meals

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