Medical Services Specialist With Swedish And Finnish Languages

buscojobs España; Valladolid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Medical Services Specialist to provide exceptional customer service and medical information support. This remote role requires bilingual proficiency in Swedish and Finnish, along with strong communication and organizational skills. The ideal candidate will manage customer inquiries effectively, ensuring compliance with industry standards while maintaining strong relationships. Join a team that values individuality and offers a permanent contract with comprehensive benefits.

Servicios

23 days paid holiday per year

Permanent contract

100% remote work from home

Medical insurance scheme

Provided technical hardware equipment

Referral program with extra bonuses

Access to a global learning platform for development

Formación

• Bilingual proficiency in Swedish and Finnish plus English.
• Experience providing medical information to healthcare professionals preferred.

Responsabilidades

• Manage all customer inquiries to successful resolution.
• Deliver world-class customer service and immediate inquiry resolution.
• Ensure compliance with industry regulations.

Conocimientos

Communication

Problem Solving

Multitasking

Interpersonal Skills

Educación

School completion plus 3 years of training

3 years of training in life sciences

Herramientas

IT systems

PCs

Databases

Descripción del empleo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us to thrive personally, make a difference, and be part of a culture that values individuality every day.

Medical Services Specialist

We are seeking a customer-focused individual to serve as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist will utilize healthcare experience and product/disease state training to communicate effectively via telephone, email, and written communication. The role covers a broad range of subjects, including product information, pricing, patient education, quality complaints, and adverse experiences.

The ideal candidate will demonstrate excellent communication and organizational skills, working independently in a call center environment. Building rapport with customers—both internal and external—and maintaining strong customer relationships are essential. The specialist may also contribute to outbound initiatives by contacting customers to deliver specific product messages.

What We Offer

• 23 days paid holiday per year
• Permanent contract
• 100% remote work from home
• Medical insurance scheme
• Provided technical hardware equipment
• Referral program with extra bonuses
• Access to a global learning platform for development

Responsibilities

• Manage all customer inquiries to successful resolution
• Provide accurate product and disease state information, including off-label details within standard response guidelines
• Deliver world-class customer service and immediate inquiry resolution
• Communicate messages, product information, and offers to healthcare professionals and consumers via outbound calls
• Evaluate and escalate calls as appropriate
• Respond to non-phone inquiries via email or fax
• Ensure compliance with industry regulations, including adverse event and quality processes
• Manage assigned projects timely
• Maintain up-to-date knowledge of products, medical, and industry information
• Record customer interactions accurately in systems
• Share insights on calls, issues, trends, and solutions
• Collaborate with team members to manage multiple products and issues, sharing best practices

Qualifications

• Bilingual proficiency in Swedish and Finnish (C1/C2) plus English (B2+)
• High standard of verbal and written communication
• Experience in a call center environment preferred
• Experience providing medical information to healthcare professionals preferred
• Proficiency with IT systems, PCs, and databases
• Excellent communication skills
• Ability to multitask and solve problems effectively
• Strong organizational and interpersonal skills

Education

• School completion plus 3 years of training (university, apprenticeship, vocational) or
• 3 years of training in life sciences preferred

Conduent's Commitment

We are committed to supporting employees with disabilities. Possession of a disability certificate is highly valued, and accommodations will be provided to successful candidates. Please discuss your needs with the recruiter or review our policy.