First Line Support | German or French

To Be Connected; Islas Baleares; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A leading company in IT services is seeking first-line support agents in Jávea. The role requires effective communication skills and offers flexible working hours. Candidates will receive training and work in a collaborative environment near the beach.

Formación

• Ability to communicate easily and correctly.
• No specific IT knowledge required.

Responsabilidades

• Help customers by telephone as quickly as possible.
• Work in shifts between 32-40 hours per week.

Conocimientos

Communication

Descripción del empleo

Are you looking for a challenging, flexible job in Jávea or the immediate vicinity?

Then working at To Be Connected might be something for you.

For our international Service Desk, where the working language within the company is English, we are looking for German, French, and Spanish-speaking first-line support agents.

About To Be Connected

To Be Connected is a Dutch family business that has been involved in IT services for retail chains since 2007. Our customers contact our Service Desk as soon as the cash register or peripherals are not functioning optimally.

Your task is to help these customers by telephone as quickly as possible.

Specific IT knowledge is not necessary for this role, but it is important that you can communicate easily and correctly.

In principle, it is enough if you know how to use a computer; you will learn the rest during your training period at To Be Connected.

More Information

Visit: more information about our company.

The First-Line Service Desk Position

To Be Connected is open 7 days a week, during the hours that our customers' shops are also open. The position is intended for candidates who want to work between 32-40 hours per week.

You will work 8-hour shifts within the To Be Connected schedule. The shifts vary per week, with three different shifts available each day, and you can be assigned to any of them.

You will work together with your colleagues from our new office, located in the Beach Trade Center Jávea, within walking distance of the beach.

How to Apply

If you want to apply for the position of first-line support agent, please send your application including your CV by email to [email address].

You can also message us directly on Indeed.

The application process will be handled during April and May, and successful candidates will start in May 2025.

Candidates will work based on a Spanish contract, so having an NIE number is a requirement.