Project Manager Customer Success (Francés - Inglés -Español)

Orquest - Retail Smart Planning; Lérida; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a talented Project Manager to enhance customer success through effective project management. This role involves managing diverse projects, developing tailored strategies, and collaborating with teams to ensure client satisfaction. You will thrive in a dynamic environment, leveraging your expertise to drive results and optimize customer experiences. Join a passionate international team that values flexibility, ownership, and continuous improvement, while enjoying a comprehensive benefits package, including medical and dental insurance.

Servicios

Medical Insurance

Dental Insurance

Flexible Working Hours

Hybrid Working Arrangements

Formación

• 3+ years of experience in Project Management for software development.
• Professional proficiency in French, English, and Spanish.

Responsabilidades

• Manage Customer Success projects from onboarding to renewals.
• Analyze customer adoption and provide strategic advice.

Conocimientos

Project Management

Customer Success

Software Development

Stakeholder Management

KPI Analysis

French Language

English Language

Spanish Language

Descripción del empleo

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing CS department projects: identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

• Manage Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc.
• Identify growth opportunities and optimize existing and potential channels.
• Develop customized strategies tailored to each client and context, aligning with the client's business objectives.
• Collaborate with the product team to adapt the product to the customer's needs.
• Ensure projects are implemented within contractual obligations and regulatory requirements.
• Prioritize and manage team tasks to meet client commitments.
• Build strong relationships with stakeholders, focusing on their satisfaction to manage customer relationships.
• Analyze customer adoption and usage of the product; provide strategic advice to maximize results through effective utilization of the solution.
• Establish and monitor business KPIs using appropriate tools for accurate measurement.
• Achieve established goals through continuous optimization of results.
• Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

• At least 3 years of experience as a Project Manager in software development and/or solution deployment projects.
• Previous experience in customer experience/success or equivalent roles.
• Professional proficiency in French, English, and Spanish.
• Ability to meet deadlines and manage tasks effectively.
• Flexible compensation plan including a base salary plus variable components. Medical and dental insurance, along with other benefits, are provided.
• We value our people highly and take good care of our team.
• Work surrounded by an inspiring international team of smart, open-minded, and passionate professionals.
• We offer flexibility, trust, and ownership: a results-oriented environment with flexible schedules and hybrid working arrangements.