Technical Incident Manager

buscojobs España; Tarragona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Technical Incident Manager to join their IT Operations team on an international project. This remote role involves managing critical IT incidents, collaborating with teams, and ensuring system reliability. Candidates should have a degree in a technical field and at least 5 years of relevant experience, with strong knowledge of cloud infrastructure and incident management practices.

Servicios

Flexible remuneration

Personalized training plan

Dynamic work environment

International projects

Formación

• At least 5 years of experience in technical roles related to system operations.
• Strong knowledge of distributed systems and cloud infrastructure (preferably AWS or Azure).
• Proven experience in handling major incidents.

Responsabilidades

• Manage the resolution of critical IT incidents.
• Collaborate with cross-functional teams for efficient incident responses.
• Conduct root cause analysis and participate in problem management.

Conocimientos

Incident Management

Cloud Infrastructure

System Administration

Root Cause Analysis

Proactive Mindset

Educación

Degree in a scientific or technical discipline

Herramientas

ServiceNow

Jira

Confluence

Descripción del empleo

At CORUS we are looking for a Technical Incident Manager to join our IT Operations team on an international project.

Location : 100% remote from Spain

You will :

• Manage the resolution of critical IT incidents to restore services as quickly as possible.
• Collaborate with cross-functional teams (technical and business) to ensure fast, efficient, and well-communicated incident responses.
• Monitor and analyse system and application metrics to proactively detect, resolve, and prevent issues.
• Conduct root cause analysis (RCA) and participate in problem management activities to drive long-term improvements.
• Work across hybrid environments (on-premise and cloud) to ensure service reliability and performance.
• Contribute to the continuous improvement of incident response and operational processes.

What should have :

• At least 5 years of experience in technical roles related to system operations, support, or reliability.
• Experience in infrastructure, systems administration, or technical operations.
• Degree in a scientific or technical discipline.
• Strong knowledge of distributed systems and cloud infrastructure (preferably AWS or Azure).
• Proven experience in handling major incidents and collaborating in high-pressure environments.
• Familiarity with tools such as ServiceNow, Jira, Confluence, and experience with DevOps practices.
• A proactive mindset, with the ability to anticipate issues and improve system reliability.

What do we offer :

• Remote work from Spain.
• Flexible remuneration and a personalized training plan.
• People-focused team.
• Dynamic work environment, with real possibilities for professional growth.
• International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and / or any other personal, physical or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.