Agente de Call Center

HBX Group; Palma; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An innovative company is seeking Italian Client Operations Executives to enhance customer experiences at their Customer Relationship Center. In this pivotal role, you will engage with clients, addressing their queries and ensuring satisfaction while promoting goodwill. Your fluency in English and Italian, coupled with excellent communication and negotiation skills, will be vital in resolving issues and maintaining strong client relationships. This full-time position offers the flexibility of remote work from Spain, allowing you to thrive in a dynamic environment while contributing to the company's mission of delivering unforgettable holidays.

Servicios

Permanent Contract

Remote Work

Additional Benefits

Formación

• Fluency in English and Italian is essential for client interactions.
• Strong communication and negotiation skills are key to success.

Responsabilidades

• Attend to client queries through phone and email with a friendly approach.
• Ensure prompt resolution of client requests and complaints.

Conocimientos

Fluency in English

Fluency in Italian

Communication Skills

Negotiation Skills

Time Management

Descripción del empleo

We are looking for Italian Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”.

RESPONSIBILITIES :

• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS :

• Fluency in English and Italian - written and spoken
• Any additional language would be an advantage
• Flexibility to provide support to all members of the Global Support team as and when required.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

Offer : Permanent Contract

Full time employment

Remote work from Spain

Additional Benefits