Contact Center Agent - Portuguese

HBX Group; Cataluña; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An established industry player is seeking Portuguese Client Operations Executives to enhance their Customer Relationship Center. This role offers the chance to support clients in achieving unforgettable holiday experiences. Candidates will engage with clients, addressing queries and resolving issues with a proactive and friendly approach. The position demands excellent communication and negotiation skills, ensuring high levels of client satisfaction and loyalty. Join a dynamic team in Mallorca and contribute to delivering unique holiday experiences while enjoying a permanent, full-time contract with additional benefits.

Servicios

Permanent Contract

Full time employment

Additional Benefits

Formación

• Fluency in English and Portuguese is essential for this role.
• Excellent communication and negotiation skills are required.

Responsabilidades

• Attend to client queries through phone calls and emails.
• Resolve client requests and complaints promptly and accurately.
• Promote goodwill and maintain good client relationships.

Conocimientos

Fluency in English

Fluency in Portuguese

Communication Skills

Negotiation Skills

Time Management

Descripción del empleo

We are looking for Portuguese Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.

RESPONSIBILITIES :

• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS :

• Fluency in English and Portuguese - written and spoken
• Any additional language would be an advantage
• Flexibility to provide support to all members of the Global Support team as and when required.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

Offer :

• Permanent Contract
• Full time employment
• Additional Benefits.