Director of Production, Marketing Technology

Griffin Gaming Partners; Córdoba; Híbrido; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in the payment industry is seeking Customer Service Representatives who are passionate about providing exceptional service. This role offers a hybrid working model, extensive training, and opportunities for career growth. Join a vibrant team that values cultural diversity and supports your well-being with various perks.

Servicios

Unlimited coffee and fresh fruit on office days

Free online Spanish lessons

Free personal training sessions

Staff parties

Support for mental health and well-being

Incentives and rewards

Formación

• Native-level proficiency in German and good command of English.
• Customer service experience is a plus.
• Comfort with using computer systems and software applications.

Responsabilidades

• Connect with B2C customers via phone, providing service-oriented solutions.
• Handle admin tasks and follow up on questions and requests.
• Foster a positive working environment and motivate colleagues.

Conocimientos

Communication

Problem Solving

Multitasking

Educación

High school diploma or equivalent

Descripción del empleo

Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a German speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid working model!

Tasks

In this role, you will participate in comprehensive training to prepare for delivering top-notch client service in the payment industry.

Your responsibilities will include customer service tasks such as blocking lost or stolen credit and debit cards, handling identity verification, providing solutions to queries, and analyzing potentially fraudulent transactions.

The responsibilities :

• Communication: Connect with B2C customers via phone, providing service-oriented solutions.
• Administration: Handle admin tasks and follow up on questions and requests to stay organized.
• Teamwork: Foster a positive working environment, motivate colleagues, and ensure customers feel appreciated.

Requirements

• Native-level proficiency in German (spoken and written) and good command of English.
• A high school diploma or equivalent qualification.
• Customer service experience is a plus but not mandatory.
• Excellent communication skills for confident customer interactions.
• Strong problem-solving abilities to address customer inquiries effectively.
• Ability to multitask and pay attention to detail in a fast-paced setting.
• Comfort with using computer systems and software applications.
• Flexibility to work shifts including evenings, weekends, and holidays.
• Enjoyment of working in a diverse, lively workplace that values cultural diversity.
• Opportunities for internal growth and career development.
• Extensive training provided to equip you for success.
• Incentives and rewards to motivate and recognize your efforts.
• Permanent position with a competitive salary for financial stability.
• Support for mental health and well-being.
• Perks include unlimited coffee and fresh fruit on office days, free online Spanish lessons, free personal training sessions, and staff parties.

If these points match your strengths and aspirations, we look forward to hearing from you! Join our team and embark on an exciting career with a company that values every individual. We can't wait to welcome you onboard and create amazing experiences together.

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