Technical Incident Manager

buscojobs España; Salamanca; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Technical Incident Manager for their IT Operations team. This role involves managing critical IT incidents, collaborating with teams for efficient responses, and improving operational processes. The position is fully remote from Spain, offering flexible remuneration and opportunities for professional growth in international projects.

Servicios

Flexible remuneration

Personalized training plan

Dynamic work environment

International projects

Formación

• At least 5 years of experience in technical roles.
• Experience in infrastructure, systems administration, or technical operations.

Responsabilidades

• Manage resolution of critical IT incidents.
• Conduct root cause analysis and participate in problem management activities.
• Monitor and analyze system metrics.

Conocimientos

Incident Management

Collaboration

Proactive Mindset

Educación

Degree in a scientific or technical discipline

Herramientas

ServiceNow

Jira

Confluence

Descripción del empleo

At CORUS we are looking for a Technical Incident Manager to join our IT Operations team on an international project.

Location : 100% remote from Spain

You will :

• Manage the resolution of critical IT incidents to restore services as quickly as possible.
• Collaborate with cross-functional teams (technical and business) to ensure fast, efficient, and well-communicated incident responses.
• Monitor and analyse system and application metrics to proactively detect, resolve, and prevent issues.
• Conduct root cause analysis (RCA) and participate in problem management activities to drive long-term improvements.
• Work across hybrid environments (on-premise and cloud) to ensure service reliability and performance.
• Contribute to the continuous improvement of incident response and operational processes.

What should have :

• At least 5 years of experience in technical roles related to system operations, support, or reliability.
• Experience in infrastructure, systems administration, or technical operations.
• Degree in a scientific or technical discipline.
• Strong knowledge of distributed systems and cloud infrastructure (preferably AWS or Azure).
• Proven experience in handling major incidents and collaborating in high-pressure environments.
• Familiarity with tools such as ServiceNow, Jira, Confluence, and experience with DevOps practices.
• A proactive mindset, with the ability to anticipate issues and improve system reliability.

What do we offer :

• Remote work from Spain.
• Flexible remuneration and a personalized training plan.
• People-focused team.
• Dynamic work environment, with real possibilities for professional growth.
• International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and / or any other personal, physical or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.

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