Customer Service Manager Europe

buscojobs España; Asturias; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Join a leading company as a Customer Service Manager for Europe, where you will design and implement service policies to enhance customer satisfaction. This role involves managing teams across Spain, Italy, and France, ensuring compliance, and developing strategies to improve customer loyalty. Your leadership will be crucial in fostering cooperation and enhancing organizational performance in a dynamic environment.

Formación

• Minimum 5 years of experience in customer service management.
• Proven experience in managing customer service operations at a national or European level.

Responsabilidades

• Design and lead service policies to improve customer satisfaction.
• Manage financial aspects of the service and support major projects.
• Develop strategies to enhance customer experience and loyalty.

Conocimientos

Analytical

Project Management

Relational

Writing

Presentation

Educación

Bachelor's degree to Master's degree in Business

Herramientas

CRM software

Descripción del empleo

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Join our team as a CS Manager Europe in either France, Spain, or Italy to help us enhance customer service on a strategic level across Europe!

Your Role

As a member of the Management Committee, the Customer Service Manager designs, defines, and leads service policies to improve customer satisfaction in line with strategic directions and objectives. The role involves ensuring compliance with regulations and procedures, managing projects, coordinating and supervising activities across European regions, and fostering cooperation among entities to enhance organizational performance.

Your Responsibilities

• Participate in and contribute to site committee meetings.
• Standardize and align service commitments across customer service teams in France, Italy, and Spain.
• Ensure effective communication (upward, downward, and transversal).
• Be responsible for European customer service objectives and supervise customer service governance (WBR / MBR / QBR).
• Manage the financial aspects of the service (operational costs: personnel / systems).
• Support major projects within the European scope and recruit customer service employees.
• Ensure team stability and cohesion, provide direction and training for teams.
• Develop strategies to enhance customer experience and loyalty.

Your Skills and Experiences

• Bachelor's degree to Master's degree in Business, customer service, or similar.
• Minimum 5 years of experience in customer service management, preferably in the aftermarket or automotive industry.
• Proven experience in managing customer service operations at a national or European level.
• Experience in leading and developing teams with managerial capabilities.
• Knowledge of international logistics.
• Analytical, project management, relational, writing, and presentation skills.
• Proficiency in CRM software and customer service tools.
• Fluent English required; proficiency in other foreign languages (FR, DE, ES, IT) is a strong advantage.

Good Reasons to Join

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