Messaging system administrator BNP Paribas (#MITP)

BNP Paribas Real Estate; Madrid; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player seeks a System Administrator to join their dynamic team in Madrid. This role involves providing L2 technical support for Microsoft Exchange and Identity, ensuring governance and compliance, and enhancing end-user satisfaction. You'll collaborate with diverse teams to resolve incidents and maintain system functionality. With a commitment to training and career development, this innovative firm offers a flexible work environment and a focus on diversity and inclusion. If you're passionate about IT and eager to make a difference, this opportunity is perfect for you.

Servicios

Training and career development

Inclusive work environment

Corporate volunteering programs

Flexible compensation

Hybrid telecommuting (50%)

Formación

• Minimum 2 years' experience in complex IT infrastructure environments.
• Fluency in English and experience with ticketing systems.

Responsabilidades

• Provide L2 technical support for Microsoft Exchange and Identity.
• Enhance end-user satisfaction by reducing incident resolution times.

Conocimientos

Microsoft Exchange

Active Directory

PowerShell scripting

ITIL framework

ServiceNow

Educación

Bachelor's degree in IT or related field

Herramientas

Exchange O365

Microsoft Outlook

Azure Active Directory

Descripción del empleo

Job Description: System Administrator

Job Number: BNP-001228

BNP Paribas is an international bank with leading positions in the European market. It operates in 74 countries, employing over 192,000 people, including 146,000 in Europe. The Group's main activities include Domestic Markets and International Financial Services, Retail Banking & Services, and Corporate & Institutional Banking, serving a diverse client base from individuals to large institutions. It supports its clients with financing, investment, savings, and insurance services.

The Group has a strong presence in Europe with markets in Belgium, France, Italy, and Luxembourg, and is expanding in the Mediterranean, Turkey, Eastern Europe, and the US West Coast. Its activities in Corporate & Institutional Banking and International Financial Services are leading in Europe, with significant operations in the Americas and Asia-Pacific regions.

The CIB IT Platform for EMEA is responsible for delivering IT services that support our clients' digital market evolution in a secure, high-performance environment, including Global Markets Application Production, Local Territory IT Development, and Core Infrastructure services such as Datacentres, Application Production, Security, and Architecture.

ITGP Digital Working provides IT services to ensure digital market evolution, security, performance, and quality, encompassing infrastructures like Active Directory, Messaging, Desktop, and elements of the Global Services organization.

Mission: Team Membership

• Be a proven team player to meet team objectives.
• Collaborate with regional L2 Messaging teams for infrastructure monitoring and support coverage.
• Coordinate with regional service desk and L3 Messaging teams for escalations and knowledge transfer.

Technical Management

• Provide L2 technical support for requests and incidents related to Microsoft Exchange and Identity.
• Ideal candidates should have 2-3 years' experience with Microsoft Exchange and Identity.

Business Relationship Management

• Coordinate with Business Application Teams, Regional IT Teams, Global Infrastructure Support, and IT Security Teams.
• Communicate effectively with service desk teams and users regarding changes and incidents.
• Maintain and update knowledge articles.
• Ensure governance and compliance with Group instructions, IT Security guidelines, and Global ITI&P Governance.

Responsibilities

Customer/Supplier Relations & Auditors:

• Engage with various Group functions including retail, asset management, and IT security/audit teams.

Key Results Areas:

• Enhance end-user satisfaction by reducing incident resolution times.
• Resolve incidents within SLA using ServiceNow.
• Ensure system functionality, proper documentation, and effective procedures.
• Proactively track and manage incidents, devising strategies for improvement.
• Develop procedures and IT controls for the team.

Requirements

Qualifications and Experience:

• Minimum 2 years' experience in complex IT infrastructure environments.
• Experience in large, matrix organizations.
• Ability to work in a multicultural, global team.
• Fluency in English.
• Experience with ticketing systems.

Languages:

• English: high level.

Technical Skills:

• Proficiency with Exchange O365, Exchange On-Premises in a hybrid setup.
• Microsoft Outlook, Active Directory, Azure Active Directory.
• Understanding of core IT infrastructure and PowerShell scripting.
• Knowledge of Windows 7/10 and ITIL framework.

Benefits

• Training, career development, and internal mobility opportunities.
• Inclusive work environment with diversity initiatives.
• Corporate volunteering programs.
• Flexible compensation and hybrid telecommuting (50%).

Diversity & Inclusion

BNP Paribas Group in Spain is committed to equal opportunity and diversity, fostering an inclusive environment free from discrimination based on age, disability, gender, race, religion, or sexual orientation, reflecting society and our clients.

Primary Location: Madrid, Spain

Job Type: Permanent / Full-time

Experience Level: At least 5 years in IT