Customer Insight Consultant - Journey (100% Teleworking)

Infoavan; Córdoba; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Une entreprise innovante recherche un Senior Customer Insight Journey Consultant pour transformer l'expérience client à l'aide de la technologie Microsoft. Avec plus de 4 ans d'expérience en marketing digital et une expertise dans Dynamics 365, vous serez responsable de la mise en œuvre de stratégies personnalisées qui engagent les clients à travers divers canaux. Ce rôle clé vous permettra de travailler avec une équipe dynamique pour optimiser le parcours client et renforcer la fidélité.

Formación

• Au moins 4 ans d'expérience avec Dynamics 365 Marketing et Customer Insights.
• Connaissance avancée du marketing sortant et en temps réel.
• Fluent en espagnol (minimum B2) pour les interactions directes avec les clients.

Responsabilidades

• Diriger des projets d'implémentation de Customer Insights - Journeys.
• Collaborer avec des équipes multidisciplinaires pour concevoir des stratégies marketing.
• Former les clients sur l'utilisation de Customer Insights - Journeys.

Conocimientos

Marketing digital

Gestion de campagnes marketing

Analyse de données

Automatisation marketing

Segmentation client

Herramientas

Dynamics 365

Power Automate

Descripción del empleo

Career opportunity for those who like to drive digital customer experience.

Do you consider yourself a Digital Marketing professional with at least 4 years of recent experience managing marketing campaigns in multi-client mode and using Dynamics 365 Customer Insights ‘daily’?

We are a 100% Microsoft partner with over 20 years of experience implementing CRM Dynamics 365 solutions. We are seeking a Senior Customer Insight Journey Consultant to lead digital transformation initiatives for our clients.

As a Senior Consultant, you will be involved in Customer Insights - Journeys platform implementation projects. You will work with specialists in designing and implementing digital marketing strategies within the Microsoft ecosystem. Your responsibilities include leading workshops, defining and proposing solutions, participating in platform implementation and support, and delivering training on Customer Insights - Journeys. You will collaborate with a multidisciplinary team including graphic design, business, and social media professionals.

Requirements :

• At least 4 years of recent experience with Dynamics 365 Marketing and / or Customer Insights - Journeys implementation projects for diverse clients.
• Advanced knowledge of outbound marketing and real-time marketing.
• Strong understanding of digital marketing to interpret customer needs.
• Fluent in Spanish (minimum B2) for direct client interactions in Spain.
• Excellent knowledge of Customer Insights - Journeys.
• Experience with marketing automation, lead management, and customer segmentation for personalized campaigns.
• Experience creating and managing email marketing campaigns.
• Ability to analyze and define the digital customer journey.
• Solid understanding of digital marketing KPIs to measure campaign performance.
• Knowledge of Power Automate for workflow automation.
• Experience configuring and parameterizing Customer Insights - Journeys.

At Infoavan, you will be instrumental in creating exceptional customer experiences for leading companies in Spain using Microsoft technology. Your expertise in Customer Insights - Journeys will be key to devising strategies that truly connect with customers.

Your work will enable clients to engage with customers at the right time and through preferred channels, transforming the customer journey into valuable conversations via smart triggers and omnichannel communication (email, SMS, push notifications).

You will also help optimize lead acquisition and strengthen customer loyalty by managing interactions throughout the customer journey. Additionally, at Infoavan, AI-powered personalization is a reality : you will turn customer data into relevant actions, offering intelligent content and channel recommendations. By integrating with Customer Insights - Data, you will make commercial knowledge visible and understandable, creating personalized journeys that generate engagement and loyalty.

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