Operations Manager

Soho House & Co; Ibiza; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an Operations Manager to lead the front office, housekeeping, and maintenance departments. This role is crucial for ensuring efficient guest services and room accommodations. The ideal candidate will have 3-5 years of operational experience in a busy hospitality venue, with strong interpersonal skills and a focus on customer service. You'll be responsible for managing budgets, implementing strategies for revenue optimization, and fostering an inclusive environment. Join a dynamic team that values innovation and service excellence, and take your career to the next level in a vibrant setting.

Servicios

Competitive Compensation

Global Benefits

Training and Development Opportunities

Formación

• 3-5 years of experience in hospitality operations, especially in Rooms and maintenance.
• Strong customer service skills and ability to build relationships.

Responsabilidades

• Oversee front office, housekeeping, and maintenance operations.
• Manage budgets and ensure compliance with safety procedures.
• Lead and train staff to deliver exceptional service.

Conocimientos

Interpersonal Skills

Customer Service

Attention to Detail

Budget Management

Problem Solving

Fluent in English

Fluent in Spanish

Descripción del empleo

Soho Farmhouse Ibiza…

Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

The Role…

The Operations Manager reports into the General Manager of the site. Your primary responsibility is to oversee the front office, the housekeeping department and maintenance, ensuring the efficient operation of guest services, room accommodations, and housekeeping services.

Duties…

1. Overseeing and driving an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
2. Implementing, overseeing and understanding the commercial viability of your business.
3. Effective hands-on day to day management and problem solving both front and back of house operations.
4. Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.
5. Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and work closely with support office and GM to implement strategies to optimize room revenue and occupancy levels.
6. Manage the housekeeping department, including room attendants and laundry staff, to ensure cleanliness, hygiene, and maintenance of member rooms, public areas, and back-of-house facilities.
7. Manage the maintenance department, including gardeners.
8. Provide training, coaching, and professional development opportunities to front office, housekeeping and maintenance ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.
9. Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.
10. Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.

Requirements / Qualifications…

1. Up to 3-5 years’ experience in a busy hospitality venue in the operational area, preferably managing the area of Rooms and including maintenance.
2. Excellent interpersonal skills and ability to build relationships (internal and external).
3. Strong attention to details.
4. Excellent customer service.
5. Confident & charismatic.
6. Well-presented individual with innate drive.
7. Ability to remain focused on key objectives and revenue targets.
8. Extensive experience putting together budgets and quotes.
9. Managing client’s requests and expectations at all stages.
10. Lateral, creative thinker.
11. Organized and reliable.
12. Service oriented and innovative.
13. Friendly nature.
14. Fluent in English and Spanish.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.