It Support | Data Catalog

buscojobs España; Tarragona; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Une entreprise de conseil IT recherche un Consultant en Support IT | Data Catalog pour un projet passionnant dans le secteur automobile. Le candidat idéal aura une expérience en support utilisateur, des compétences analytiques, et une maîtrise de l'anglais. Ce poste est entièrement à distance avec un emploi du temps flexible, offrant une opportunité de contribuer à l'intégration des utilisateurs et à l'optimisation des processus.

Servicios

Assurance santé privée

Programme de rémunération flexible

Accès à des communautés technologiques

Budget de formation de 1200€ par an

Formación

• Expérience en support utilisateur et analyse de processus.
• Compétences analytiques pour identifier les améliorations.
• Anglais avancé requis pour la documentation.

Responsabilidades

• Gestion des demandes et support de premier niveau.
• Support à l'intégration des utilisateurs et formation.
• Documentation et optimisation des processus.

Conocimientos

Communication

Organizational skills

Analytical skills

Intercultural skills

Herramientas

Jira

ServiceNow

Power BI

Descripción del empleo

Social network you want to login / join with :

Capitole is one of the best IT consulting companies and the place you want to be. Why?

People in the center. We believe in a different model, more human, with the employee in the center of our company

Happiness and low turnover rate

1200 per year training budget

More than 950 skilled professionals, from more than 27 nationalities

Tailored career path

Monthly follow-ups. 360º continuous evaluation

Private health insurance

Flexible retribution program

Wellhub : access to fitness, wellness, and mental health support

Processing of the work permit for you to come to Spain with your family

Technological communities

Lots of amazing events

We are looking for a IT Support | Data Catalog Consultant to join an exciting project with a leading multinational client in the automotive sector .

Data Consultants are responsible for communication with the departments and the users, serving as first-level contact as part of the platform organization.

You will have support from the entire team in the different workshops and activities to be carried out with each of the clients until together we achieve the complete onboarding of the data in the catalog.

Responsibilities

Request management and first-level support (1LS) :

• Respond to internal users' (IT or business) questions regarding the use of the data catalog (CDC).
• Escalate advanced technical inquiries to the Operations team when necessary.
• Manage requests through ticketing / incident management tools.

User onboarding support :

• Guide business units through the catalog registration process.
• Organize workshops and training sessions to explain CDC usage.
• Resolve roadblocks and ensure compliance with processes and documentation.

Documentation and training :

• Maintain and update user guides in English.
• Create training materials and organize FAQ sessions.

Process optimization and reporting :

• Analyze and suggest improvements in workflow efficiency.
• Report KPIs on onboarding status and catalog usage (Excel, Power BI).
• Collaborate with various departments to enhance request management.

Coordination with internal and external stakeholders :

• Communicate with national and international teams to align processes.
• Collaborate with the Service Desk, Data Management, and business units.

Requirements

• Experience in user support and process analysis. Experience in data teams is a plus.
• Strong communication and organizational skills to interact with internal users.
• Analytical skills to identify process improvements and suggest optimizations .
• Proficiency in ticketing and incident management tools (e.g., Jira, ServiceNow ).
• Experience in documentation and training (creating guides, FAQs, and workshops).
• Basic knowledge of data concepts is a plus, including data movement, metadata, databases (Cloud & On-Premise), and analytics tools (Power BI).
• Familiarity with Agile methodologies and project management frameworks (Lean Six Sigma) is a plus.
• Advanced English , as documentation and communication may be in this language
• High intercultural skills, resilience, and ability to work in a team-oriented, customer-focused environment.

Modality : full-remote.

Schedule : Flexible, Friday intensive.

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The employee will adhere to information security policies :

• Will have access to confidential information related to Capitole and the project they are working on.
• Must comply with the security policies and internal policies of the company and the client.

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