Head of Quality (remote)

Manning Global AG; País Vasco; A distancia; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a TX Quality Manager to enhance their operations in Spain. This role demands over a decade of experience in NOC environments, focusing on optical transport networks and technical support services. The ideal candidate will lead teams, monitor KPIs, and ensure compliance with quality standards, contributing to continuous operational improvements. Join a dynamic team that values expertise and innovation, and play a key role in shaping the future of network management.

Formación

• 10+ years as NOC Technician with expertise in optical transport networks.
• Solid experience in N1 Technical Support and transport network management.
• Proficient in KPI monitoring and process auditing for quality assurance.

Responsabilidades

• Lead teams and define control metrics for operational processes.
• Monitor and analyze transport network KPIs for continuous improvement.
• Supervise quality control tasks and prepare customer reports.

Conocimientos

NOC Technician

Optical Transport Networks (SDH, DWDM, OTN)

Technical Support Services

KPI Monitoring and Analysis

Team Leadership

Incident Management

Process Auditing

Quality Control

Herramientas

iGRI

GEISER MAR / GENESYS

EMS

MS Office (Excel, PowerPoint, Word)

Power BI

Descripción del empleo

Our client, a leading multinational information technology services and consulting company, is recruiting a TX Quality Manager to join their project in Spain.

Position: TX Quality Manager

Type: Permanent

Start Date: ASAP

Qualifications and Experience:

1. More than 10 years as NOC Technician with knowledge in optical transport networks based on SDH, DWDM, OTN, and photonic mesh networks.
2. Extensive experience in N1 Technical Support Service, with a solid track record in transport network management and operation.
3. Solid knowledge of the technical support processes defined by Telefónica in the field of optical transport and private networks.
4. Experience in monitoring and analysis of quality and performance indicators (KPI), including real-time and deferred process auditing.
5. Ability to lead teams, define control metrics, and collaborate in the continuous improvement of operational processes.
6. Transportation N1 incident management: incidents, customer complaints, and BTP.
7. Audit of processes in real-time and deferred time, oriented to ensure compliance with defined quality standards.
8. Monitoring, analysis, and proposal for improvement of transport network KPIs.
9. Supervision of quality control tasks for the elaboration of customer reports.
10. Experience with O&M process management systems: iGRI, GEISER MAR / GENESYS, EMS.
11. Proficiency with network and performance monitoring and visualization systems; MS Office (Excel - advanced, PowerPoint, Word) and Power BI.

Language Requirements:

• Spanish: Mandatory
• English: Asset