Guest Experience Supervisor

TN Spain; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join SLS Barcelona as a Guest Experience Supervisor, where you'll lead a team to ensure exceptional customer service and satisfaction. This role involves overseeing daily operations, interacting with guests, and analyzing feedback to enhance service quality. Ideal candidates will have a degree in Hospitality Management and at least 2 years of relevant experience, alongside strong leadership and communication skills.

Servicios

Competitive package

Opportunity for development

Excellent discounts across Ennismore brands

Formación

• 2+ years experience in hospitality within hotels in a similar role.
• Fluent in Spanish and English.
• High level of energy and motivation.

Responsabilidades

• Oversee daily operations of the Guest Experience department.
• Interact with customers to obtain feedback on service levels.
• Facilitate integration of new hires through training initiatives.

Conocimientos

Customer Satisfaction

Multitasking

Communication

Team Leadership

Problem Solving

Educación

Degree in Hospitality Management

Descripción del empleo

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We are looking for an experienced Guest Experience Supervisor to join the opening team at SLS Barcelona. Under the guidance of the Front of House Manager, the Guest Experience Supervisor will oversee the daily operations of the Guest Experience department, ensuring that every interaction is in line with the SLS brand standards.

• Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
• Provide information on hotel services and facilities.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
• Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.

Job Description

What you’ll do

We are looking for an experienced Guest Experience Supervisor to join the opening team at SLS Barcelona. Under the guidance of the Front of House Manager, the Guest Experience Supervisor will oversee the daily operations of the Guest Experience department, ensuring that every interaction is in line with the SLS brand standards.

• Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
• Provide information on hotel services and facilities.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
• Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.

Qualifications

What we are looking for...

• Degree with emphasis in Hospitality management.
• +2 years experience in hospitality within hotels in a similar role.
• High level of energy and motivation with a proven track record of living the company's values.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.