RWVMM - F&B Team Leader

Rosewood Villa Magna; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading hotel in Madrid is seeking an F&B Team Leader to manage guest relationships and ensure high standards of service. The ideal candidate will possess excellent communication skills and attention to detail, with responsibilities including complaint resolution and menu knowledge.

Formación

• Excellent communication skills, both written and spoken.
• High level of attention to detail.
• Ability to multitask and manage guest relationships.

Responsabilidades

• Ensure quick resolution of guest and associate complaints.
• Maintain high standards of personal presentation and grooming.
• Control and manage your section in the restaurant.

Conocimientos

Communication

Attention to Detail

Multitasking

Descripción del empleo

Join to apply for the RWVMM - F&B Team Leader role at Rosewood Villa Magna.

We are looking for an F&B Team Leader with excellent communication skills, a high level of attention to detail, and the ability to multitask. This role requires skills in managing guest relationships and delivering high standards of communication; both written and spoken.

Responsibilities :

1. Ensure that all guest and associate customer complaints are resolved quickly and efficiently.
2. Maintain high standards of personal presentation and grooming.
3. Respond to changes in the food and beverage industry, company, and hotel standards.
4. Have full knowledge of the menu, preparation methods, presentation, item characteristics, and prices.
5. Be familiar with the restaurant floor plans and layout of all F&B offerings.
6. Read all relevant emails and communicate necessary information to associates.
7. Control and manage your section in the restaurant, adhering to Brand Standards Checklists (LQA, Forbes, Rosewood Hotels & Reports Global Standards).
8. Respond to menu / drinks queries with knowledgeable and engaging answers.
9. Communicate guest preferences to the reception team to build guest profiles.
10. Provide accurate discount and void reconciliations, following proper cashing-up procedures.
11. Complete all checklists accurately and honestly.

If you meet these attributes and wish to apply, we look forward to hearing from you!

J-18808-Ljbffr