Technical Incident Manager

buscojobs España; País Vasco; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Une entreprise internationale recherche un Technical Incident Manager pour rejoindre son équipe des opérations IT. Le candidat idéal aura au moins 5 ans d'expérience dans des rôles techniques, avec une expertise en gestion des incidents et une forte connaissance des systèmes distribués et des infrastructures cloud. Ce poste est entièrement à distance et offre des possibilités de croissance professionnelle dans un environnement dynamique.

Servicios

Travail à distance depuis l'Espagne

Rémunération flexible

Plan de formation personnalisé

Environnement de travail dynamique

Projets internationaux de haute valeur technologique

Formación

• Au moins 5 ans d'expérience dans des rôles techniques liés aux opérations système.
• Expérience en administration des systèmes ou opérations techniques.
• Connaissance solide des systèmes distribués et de l'infrastructure cloud.

Responsabilidades

• Gérer la résolution des incidents IT critiques pour restaurer les services rapidement.
• Collaborer avec des équipes interfonctionnelles pour assurer des réponses efficaces.
• Surveiller et analyser les métriques système pour détecter et résoudre proactivement les problèmes.

Conocimientos

Gestion des incidents

Analyse des causes profondes

Infrastructure

Administration des systèmes

Cloud (AWS ou Azure)

Pratiques DevOps

Educación

Diplôme en discipline scientifique ou technique

Herramientas

ServiceNow

Jira

Confluence

Descripción del empleo

At CORUS we are looking for a Technical Incident Manager to join our IT Operations team on an international project.

Location : 100% remote from Spain

You will :

Manage the resolution of critical IT incidents to restore services as quickly as possible.

Collaborate with cross-functional teams (technical and business) to ensure fast, efficient, and well-communicated incident responses.

Monitor and analyse system and application metrics to proactively detect, resolve, and prevent issues.

Conduct root cause analysis (RCA) and participate in problem management activities to drive long-term improvements.

Work across hybrid environments (on-premise and cloud) to ensure service reliability and performance.

Contribute to the continuous improvement of incident response and operational processes.

What should have :

At least 5 years of experience in technical roles related to system operations, support, or reliability.

Experience in infrastructure, systems administration, or technical operations.

Degree in a scientific or technical discipline.

Strong knowledge of distributed systems and cloud infrastructure (preferably AWS or Azure).

Proven experience in handling major incidents and collaborating in high-pressure environments.

Familiarity with tools such as ServiceNow, Jira, Confluence, and experience with DevOps practices.

A proactive mindset, with the ability to anticipate issues and improve system reliability.

What do we offer :

Remote work from Spain.

Flexible remuneration and a personalized training plan.

People-focused team.

Dynamic work environment, with real possibilities for professional growth.

International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and / or any other personal, physical or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.