Msl Respiratorio y Trasplantes

Safeguard Global Staff Leasing Spain; Islas Baleares; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in healthcare technology seeks a Sr. Operation Project Manager to enhance operations and customer satisfaction. The role involves project leadership, data-driven decision-making, and collaboration with various teams to implement innovative solutions. Join us in transforming healthcare experiences.

Servicios

Flexible remuneration and benefits

Share options plan

Remote-first or hybrid work options

Paid time off

Health insurance

Access to mental wellness platform

Formación

• Proven project management experience in tech.
• Strong analytical skills with proficiency in SQL.
• Experience in developing sales and go-to-market strategies.

Responsabilidades

• Lead cross-functional projects ensuring timely delivery.
• Develop and implement playbooks for customer experience.
• Oversee daily operations to improve efficiency.

Conocimientos

Project Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Flexibility

Herramientas

JIRA

Trello

Descripción del empleo

Welcome to the good side of tech. You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and empowered patients by giving them access to leave and read reviews about their visits. We then provided doctors with technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. Today, we ask you: will you join us in making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries, with over 90 million patients trusting us monthly. Nearly 300,000 specialists believe in our platform, supported by leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. Employing over 2,700 people worldwide, we maintain a startup mindset built over the past decade.

Job Description

As a Sr. Operation Project Manager, Global, you will oversee projects to improve operations (Sales and CS) support and customer satisfaction. Your role involves bringing innovative ideas and solutions, with a focus on customer feedback and implementing effective playbooks and content for our upsell teams and customers.

1. Project Leadership: Lead cross-functional projects, ensuring alignment with strategic goals, timely delivery, and budget adherence.
2. Data-Driven Decision-Making: Use analytical tools to generate insights and foster continuous improvement.
3. Documentation Management: Develop and implement playbooks and content to enhance customer experience and reflect operational growth.
4. Innovation and Problem Solving: Introduce new ideas and proactively address challenges strategically.
5. Customer Feedback Loop: Maintain channels to gather and act on customer feedback to meet their needs.
6. Collaboration and Communication: Work closely with product, marketing, and customer service teams to share insights and drive initiatives.
7. Operational Excellence: Oversee daily operations to improve efficiency, focusing on GTM and retention strategies, and understand sales processes and customer journeys within upsell products.
8. Project Planning and Execution: Develop detailed plans with clear goals, timelines, resources, and budgets.

Qualifications

1. Proven Project Management Experience: Successful project management, preferably in tech, with a track record of pushing initiatives and collaborating across teams.
2. Strong Analytical Skills: Proficiency in SQL and data analysis to inform decisions and improvements.
3. Operational Enablement: Experience creating training programs and documentation for process efficiency.
4. Customer Journey Expertise: Deep understanding of customer needs, with experience leveraging user feedback.
5. Sales & GTM Strategy: Experience developing and executing sales and go-to-market strategies, especially in healthcare B2B.
6. Project Management Tools: Skilled in JIRA, Trello, or similar tools for workflow management.
7. Excellent Communication Skills: Strong interpersonal and negotiation skills for stakeholder engagement.
8. Problem-Solving Skills: Creative and strategic challenge resolution abilities.
9. Flexibility: Adaptability to changing circumstances and strategic pivots.
10. Language Proficiency: Fluency in English required; Spanish is a plus.

Additional Information

What will you get in return?

Let’s talk money

• Flexible remuneration and benefits via Flexoh, including restaurant card, transportation card, kindergarten, and training tax savings.
• Share options plan after 6 months of employment.

Work-life balance

• Remote-first or hybrid work options.
• Paid time off according to location.
• Additional paid holiday on your birthday or work anniversary.

Health benefits

• Health insurance based on your location.
• Access to iFeel, a platform for mental wellness, offering online psychological support.

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