Project Manager Customer Success (Francés - Inglés -Español)

Orquest - Retail Smart Planning; Alicante; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative firm in the retail sector is seeking a dedicated Project Manager to enhance customer success through strategic project management. This role involves developing tailored strategies for clients, ensuring project implementation aligns with contractual obligations, and fostering strong relationships with stakeholders. You'll work closely with an inspiring international team, leveraging your skills in software development and customer experience. The company values flexibility and results, offering a hybrid work environment and a comprehensive compensation package that includes medical and dental insurance. Join a forward-thinking team that prioritizes growth and satisfaction.

Servicios

Medical Insurance

Dental Insurance

Flexible Schedule

Hybrid Working

Professional Development Opportunities

Formación

• 3+ years of experience as a Project Manager in software development.
• Professional proficiency in French, English, and Spanish.

Responsabilidades

• Manage Customer Success projects, ensuring client satisfaction.
• Analyze customer adoption and provide strategic advice.

Conocimientos

Project Management

Customer Experience

Software Development

Solution Deployment

Fluent in French

Fluent in English

Fluent in Spanish

Herramientas

KPI Measurement Tools

Descripción del empleo

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing CS department projects : identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

• Responsible for Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc...
• Identify growth opportunities and optimize existing and potential channels.
• Develop customized strategies adapted to each client and context, responding to the client's business objectives.
• Work with the product team to adapt the product to the customer's needs.
• Ensure the projects are implemented within contractual obligations and regulatory requirements
• Prioritizing and managing team tasks to ensure client commitments are met.
• Build strong relationships with stakeholders and focus on their satisfaction to manage the customer relationship.
• Analyze customer adoption and usage of the product and offer strategic advice on maximizing and increasing results by utilizing the solution effectively.
• Establish and monitor business KPIs using the appropriate tools for proper measurement.
• Achieving established goals through continuous optimization of results.
• Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

• Experience working as a Project Manager for at least 3 years in software development and / or solution deployment projects.
• Previous experience in customer experience / success or equivalent.
• Professional level in French, English and Spanish.
• Able to meet deadlines and tasks effectively.
• The flexible compensation plan includes a base + variable salary. Medical and dental insurance in addition to your income as well as other benefits
• Because people are our most important asset, so we take good care of our team.
• Because you will be surrounded by an inspiring international team of smart, open-minded, and passionate professionals.
• Because we offer flexibility, trust, and ownership : We’re strong believers that what matters most are results : flexible schedule & hybrid working