Technical Support Manager

PayXpert; Zaragoza; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in omnichannel payments is seeking a Technical Account Manager to oversee the onboarding of new merchants. This role involves managing technical integrations, providing support, and ensuring high performance metrics. The ideal candidate will have a strong background in payments and excellent communication skills. Join a dynamic team focused on delivering exceptional service and fostering inclusive commerce experiences.

Servicios

Remote work model

Private health insurance

38-hour workweek

Permanent contract

Challenging projects and skilled colleagues

Language courses

Learning solutions tailored to your needs

Engagement events

Referral bonus

Formación

• Proven experience in technical account management, integration, or support, preferably in payments.
• Deep understanding of e-commerce, payment processing, and fintech regulations.

Responsabilidades

• Manage technical aspects of onboarding new merchants and ensure smooth integration.
• Build strong relationships and serve as the primary technical contact.
• Provide ongoing support, diagnose issues, and monitor system performance.

Conocimientos

Technical Skills

Communication

Problem Solving

Analytical Skills

Educación

Bachelor’s degree in Computer Science

Bachelor’s degree in IT

Bachelor’s degree in Business Administration

Herramientas

Efficy

Planhat

Zendesk

MS Office

Descripción del empleo

PayXpert Job Description

PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. Our goal is to create a payment ecosystem that fosters inclusive commerce experiences for all.

Our services focus on revenue optimization, performance enhancement, fraud prevention, and seamless payment orchestration. We specialize in cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Additionally, our solutions are designed with accessibility in mind, including features for the visually impaired.

PayXpert is part of Societe Generale Group.

The team

Our Customer Support department, operating across Spain and France, is rapidly growing. We are committed to delivering exceptional service and seamless payment experiences for our clients.

Job Purpose

As part of the Operations Department, you will be responsible for integrating our merchants before their go-live, collaborating with Sales and Account Managers. Technical skills in payments are essential to ensure data accuracy, forecast commitments, and maintain high NES/CES scores.

Key Responsibilities

• Technical Onboarding: Manage technical aspects of onboarding new merchants, ensuring smooth integration of payment solutions, gathering requirements, configuring systems, and maintaining documentation.
• Client Relationship Management: Build strong relationships, serve as the primary technical contact, and conduct regular reviews.
• Technical Support and Issue Resolution: Provide ongoing support, diagnose issues, escalate complex problems, and monitor system performance.
• Performance Monitoring and Reporting: Track key metrics, prepare reports, and address technical risks.
• Collaboration and Communication: Work with internal teams, communicate updates, and align goals.
• Training and Education: Train merchants, develop documentation, and stay updated on industry trends.
• Process Improvement: Identify and implement process enhancements based on feedback.

Benefits

• Remote work model
• Private health insurance
• 38-hour workweek
• Permanent contract
• Challenging projects and skilled colleagues
• Language courses
• Learning solutions tailored to your needs
• Engagement events
• Referral bonus

Qualifications & Requirements

Education: Bachelor’s degree in Computer Science, IT, Business Administration, or related field.

Experience: Proven experience in technical account management, integration, or support, preferably in payments; familiarity with payment gateways, POS systems, PSD2, and related technologies.

Industry Knowledge: Deep understanding of e-commerce, payment processing, and fintech regulations.

Skills: Strong technical, communication, problem-solving, analytical skills, and proficiency with CRM tools like Efficy, Planhat, Zendesk, and MS Office.

Personal Attributes: Customer-focused, professional, adaptable, able to work under pressure, and committed to continuous learning.

Languages: Fluent in French and English.

We promote equal employment opportunity, gender-balanced development, flexible working, and workplace equality.

The personal data collected will be used solely for recruitment purposes and retained for up to 2 years if unsuccessful, in accordance with GDPR. Rights to access, rectify, or delete data can be exercised by contacting our DPO at the provided address.