Customer Service Representative for the Portuguese Market

TN Spain; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

A leading company in household and healthcare products is seeking Customer Service Representatives for the Portuguese market in Barcelona. The role involves providing exceptional customer support, promoting brand values, and developing product knowledge. Candidates must be fluent in Portuguese and possess strong English skills.

Servicios

Confidential counseling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn Learning and certifications

Referral bonus program

Formación

• Fluency in Portuguese and strong English skills required.
• Passion for customer service and problem-solving abilities.

Responsabilidades

• Provide customer support through phone, email, chat, and social media.
• Analyze customer concerns and implement effective solutions.

Conocimientos

Portuguese

English

Customer Focus

Problem-Solving

Empathy

Organizational Skills

Descripción del empleo

Social network you want to login/join with:

Customer Service Representative for the Portuguese Market, Barcelona

Client: CPM International

Location: Barcelona, Spain

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Our client is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they are committed to sustainability, innovation, and social responsibility. We are seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

What’s your Mission?

1. Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
2. Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
3. Problem-Solving: Analyze customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
4. Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Requirements

1. Language Proficiency: Fluency in Portuguese with excellent written and verbal communication skills.
2. English Language Skills: Strong English language proficiency (written and spoken).
3. Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
4. Empathy: The ability to understand and respond to customer needs with empathy and compassion.
5. Organizational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
6. Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
7. Start Date: October 2025
8. Hours: 39 hours/week
9. Work Schedule: Monday to Friday - 9:00 am to 6:00 pm
10. Salary: €18,054 gross per year
11. Holidays: 24 working holidays / 2 accrued days per month
12. Work Model: Hybrid (6 days per month at the office)
13. Training: Monday to Friday - 9:00 am to 6:00 pm — 3 weeks of training
14. Career Growth: Ongoing training and development
15. Well-being Support: Confidential counseling and resources
16. Perks & Discounts: Exclusive offers and rewards
17. Health Benefits: Discounted health insurance
18. Skill Development: LinkedIn Learning and certifications
19. Referral Program: Bring a friend and get a referral bonus

Let's discuss your future at CPM International!