Outbound calls Agent - French Speaker ( Office Based ) Temp Contract

IQVIA; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading multinational company as an Outbound Calls Agent in Madrid, where you'll play a crucial role in maintaining healthcare databases in French. This position offers the chance to work in a dynamic, multicultural team and contribute to meaningful healthcare advancements.

Formación

• Experience in maintaining and updating databases.
• Ability to work accurately under tight deadlines.

Responsabilidades

• Update reference databases with new products and changes.
• Collaborate with local offices to correct inaccurate data.
• Perform quality control on maintained data.

Conocimientos

French

English

Communication

Organization

Educación

High school diploma or equivalent

Descripción del empleo

Join us on our exciting journey!

We are looking for an Outbound Calls Agent to expand our panel of doctors and maintain our Healthcare database in French during a long-term sickness leave. If you're seeking an amazing opportunity in a multinational company, join our multicultural team with over 54 nationalities.

If you want to play a key role in a dynamic, multicultural, and committed team, this is a great opportunity.

Essential Functions:

1. Update reference databases with new products and changes in the French markets, ensuring data quality: classify products, standardize, and group data following company hierarchies and business rules.
2. Identify required changes to the existing reference files.
3. Collaborate with local offices to correct inaccurate data, delete outdated entries, or add new ones to improve reference files.
4. Identify and resolve routine exceptions and issues.
5. Perform quality control on maintained data and apply corrections as needed.
6. Maintain documentation of processes and procedures.

Skills & Requirements:

1. High proficiency in French and English.
2. Valuable experience in maintaining and updating databases.
3. High school diploma or equivalent.
4. Highly organized with the ability to work accurately under tight deadlines.
5. Excellent professional communication skills (telephone and email).
6. Experience working in multinational corporations is advantageous.

Join IQVIA

• Recognized by Great Place to Work as the third-best company to work for in Spain (March 2020).
• Included in FORTUNE Magazine's World's Most Admired Companies list for the third consecutive year (January 2020).
• Awarded the 2016 Scrip Award as the Best Full-service Provider Contract Research Organization (CRO).
• Received the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS), recognizing leadership, professionalism, and integrity.
• Named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List.

IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, gender, or other protected statuses.

We believe that meaningful results come from the right people. We invite you to reimagine healthcare with us, playing an essential role in advancing our clients' missions. Whatever your career goals, we are committed to supporting your growth!

Learn more at https://jobs.iqvia.com.

At IQVIA, diversity, inclusion, and belonging are core to our mission to accelerate innovation for a healthier world. We value all perspectives and foster a culture of belonging, enabling us to accomplish extraordinary things through diverse talents and collaboration.