Key Account Regional - Supermercados

Robert Walters; Sevilla; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Vice President of Client Success to transform client relationship teams into a high-performing unit. This role involves strategic leadership, team management, and ensuring client satisfaction through effective collaboration and process improvement. The ideal candidate will have extensive experience in client management and leadership roles, with a focus on driving engagement and loyalty.

Formación

• Minimum of 10 years in leadership roles involving sales, operations, or client management.
• Experience managing multinational teams globally.

Responsabilidades

• Build and lead a high-performing Client Success leadership team.
• Develop and execute the Client Success strategy.
• Monitor business performance against plans.

Conocimientos

Leadership

Communication

Change Management

Collaboration

Process Improvement

Educación

Bachelor's Degree

MBA

Descripción del empleo

The Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline, with a dotted line to the SVP of Globalview and the SVP of Client Success Management. This senior role is responsible for ensuring that Global Payroll clients derive maximum value from their relationship with ADP throughout their lifecycle. Success metrics include retention and renewal rates, client references, share of wallet growth, and client engagement and loyalty as measured by NPS.

The VP of Client Success will transform existing client relationship teams into one high-performing, scalable team that meets the needs of our Global Payroll clients. They will have full accountability for team performance and will engage with executive management and senior leadership, requiring strong leadership, change management, and people skills.

Key Responsibilities:

1. Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience measured through NPS.
2. Collaborate with senior leaders across ADP and partner networks to optimize global client relationships.
3. Foster a culture of continuous improvement and employee engagement.
4. Manage resources and costs to maximize revenue growth, NOI, and client satisfaction.
5. Develop and execute the Client Success strategy in alignment with other executive leaders.
6. Monitor business performance against plans, taking corrective actions as needed.
7. Partner with functional leaders to oversee client loyalty, service, operations, and compliance.
8. Supervise training, coaching, and development of client success associates.
9. Drive initiatives to improve governance, processes, engagement, and loyalty.
10. Challenge established processes and generate innovative solutions.
11. Communicate project strategies effectively and secure necessary support and funding.
12. Oversee disaster recovery efforts and manage related communications in partnership with Global Security.
13. Ensure compliance and contractual ownership within the organization.
14. Leverage global best practices to enhance processes across Global Payroll.
15. Implement and manage performance metrics and reporting systems.
16. Keep leadership and stakeholders informed of progress and initiatives.
17. Ensure consistent rollout of initiatives aligned with operational and strategic plans.

Supervisory Responsibilities:

Leading a global team of 8 Client Success leaders and 180 associates across various locations.

Skills and Knowledge:

• Strong executive presence and relationship-building skills at all organizational levels.
• Ability to work under pressure and meet deadlines.
• Experience in matrix environments with influencing skills.
• Leadership qualities emphasizing collaboration, integrity, and results-orientation.
• Experience in building and developing high-performing teams.
• Proven ability to foster engagement and establish stakeholder partnerships.
• Expertise in process improvement, change management, and strategic execution.
• High energy, resilience, and positivity.
• Excellent communication, time management, and organizational skills.
• Passion for quality and excellence, with adaptability to various cultures and environments.
• Experience in business development and growth initiatives.

Education and Experience:

• Bachelor's Degree, MBA, or equivalent.
• Proficiency in English communication.
• Minimum of 10 years in leadership roles involving sales, operations, or client management within Payroll, Benefits, HR, or outsourced tech services.
• Experience managing multinational teams globally.

Other:

Willingness to travel internationally as required.

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