Supervisor 40 hr Armani Exchange C.C Madrid Río

Giorgio Armani; Comunidad Valenciana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player in the luxury fashion sector is seeking a motivated Supervisor to lead their sales team at a prestigious store. This role focuses on maximizing sales opportunities while ensuring a world-class customer experience. As part of the management team, you will provide support, coaching, and motivation to your colleagues, fostering an environment of excellence and collaboration. If you have a passion for luxury retail and the ability to inspire others, this is an exciting opportunity to make a significant impact in a dynamic environment, where your skills will be valued and your contributions recognized.

Formación

• Proven experience in retail and management roles is essential.
• Strong leadership and communication skills are required.

Responsabilidades

• Support and encourage the sales team to meet targets.
• Assist in daily operations and ensure compliance with company standards.
• Maintain high standards of housekeeping and health & safety.

Conocimientos

Customer Service

Leadership

Communication

Team Building

Proactivity

Educación

Experience in Retail Management

Descripción del empleo

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values in his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

JOB DESCRIPTION

We are hiring a Supervisor (40 hr) in our Armani store in C.C Madrid Río to be responsible for the daily on-site supervision of the sales team ensuring a great customer experience.

PURPOSE

As a member of the management team, you will report to our Store Manager supporting the store in maximizing the sales and service performance by leading from the front and being a role model to the team. You will use your knowledge and the product itself to drive the sales team and deliver a world-class service every time.

RESPONSIBILITIES

1. Provide support and encouragement to the sales team to ensure they and the store meet daily, weekly, and monthly store targets.
2. Maximize sales opportunities and deliver a world-class service every time.
3. Carry out any reasonable requests made by the management to ensure the smooth and efficient running of the store.
4. Support management in providing coaching sessions for the team to aid their development in luxury service.
5. Follow grooming guidelines and wear the correct season uniform at all times.

DAILY OPERATIONS

1. Assist management in the seamless operation of the daily running of the store by completing daily planners, setting individual targets, assigning lunch breaks, and ensuring there is optimal floor coverage.
2. Ensure the team complies with the company's timekeeping and attendance expectations.
3. Ensure accurate operations of the tills are carried out and follow company guidelines.
4. Support management in stocktake preparations and maintain a good understanding of the process from an Operations and Loss Prevention point of view.
5. Understand and achieve your sales targets, productivity, ATV, UPT, and mystery shopper results, to be reviewed and assessed by your line manager.

HOUSEKEEPING AND HEALTH & SAFETY

1. Maintain the highest standards of housekeeping within the store, externally and internally, and ensure Health and Safety standards.
2. Be aware of the store's security procedures and help protect the company's interests by bringing concerns to the attention of management to minimize theft possibilities.

BEHAVIOURS FOR SUCCESS

1. Motivated, energised individual with a positive attitude towards the role.
2. Strong commitment to customer service and maintaining excellent store standards.
3. Ability to work on your own initiative and be proactive.
4. Maintain a high level of communication always with clients, colleagues, and other members of management.
5. Ability to coach and mentor junior members of staff.

PROFILE

1. Proven experience in retail and management roles.
2. Strong leadership, communication, and collaboration skills.
3. Comfortable leading team-building initiatives.