Key Account Regional - Supermercados

buscojobs España; Asturias; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Vice President of Client Success to drive client relationships and ensure maximum business value for Global Payroll clients. The role involves leading a team, collaborating with senior leaders, and implementing strategies for client success. This position requires strong leadership, excellent communication skills, and a passion for quality and excellence.

Formación

• At least 10 years of leadership experience in Payroll, Benefits, Talent, HR, or tech services.
• Experience managing multinational teams globally.

Responsabilidades

• Build and lead a high-performing Client Success leadership team.
• Collaborate with senior leaders to optimize global client relationships.
• Drive initiatives to improve governance and client loyalty.

Conocimientos

Leadership

Communication

Relationship-building

Decision-making

Time management

Organizational skills

Adaptability

Educación

Bachelor's Degree

MBA

Descripción del empleo

The Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline, with a dotted line to the SVP of Globalview and the SVP of Client Success Management. This senior role is responsible for ensuring that Global Payroll clients derive maximum business value from their relationship with ADP throughout their lifecycle. Success metrics include retention and renewal rates, client references, share of wallet growth, engagement, and loyalty as measured by NPS.

The VP of Client Success will lead the transformation of existing client relationship teams into a unified, high-performing, scalable Client Success team tailored to the needs of our Global Payroll clients. This role holds full accountability for team performance and requires mature leadership, strong change management, and excellent people skills, with high visibility among senior management and external leaders.

Key Responsibilities:

1. Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience as measured by NPS.
2. Collaborate with senior leaders across ADP and partner networks to optimize global client relationships.
3. Embed a culture of continuous improvement and strong associate engagement.
4. Manage resources and costs to maximize revenue growth, NOI, and client and associate satisfaction.
5. Develop the Client Success strategy in alignment with executive leadership.
6. Monitor business performance proactively, taking corrective actions as needed.
7. Partner with functional leaders to oversee business health related to client loyalty, service, operations, and compliance.
8. Supervise training, coaching, and development of client success associates.
9. Drive initiatives to improve governance, processes, associate engagement, and client loyalty.
10. Challenge established processes, generate innovative solutions, and improve client offerings.
11. Communicate project strategies effectively and secure stakeholder buy-in.
12. Oversee disaster recovery efforts and manage related communications.
13. Ensure compliance and contractual ownership within the organization.
14. Leverage global best practices to optimize processes across Global Payroll.
15. Implement and manage performance metrics and reporting systems.
16. Keep leadership informed of progress and initiatives, ensuring alignment with strategic plans.

Supervisory Responsibilities:

Lead a global team of 8 Client Success leaders and 180 associates across multiple locations.

Skills and Knowledge:

• Strong executive presence and relationship-building skills at all organizational levels.
• Ability to work under pressure and meet deadlines.
• Experience in matrix environments with influence across multiple relationships.
• Leadership qualities focused on collaboration, integrity, and results.
• Proven talent development and workforce engagement skills.
• Effective partnership and stakeholder management abilities.
• Experience in driving process improvements and change initiatives.
• Decision-making skills and high energy, resilience, and positivity.
• Excellent communication, time management, and organizational skills.
• Passion for quality, excellence, and flawless execution.
• Ability to adapt to diverse environments and cultures.
• Experience in business development and growth initiatives.

Education and Experience:

• Bachelor's Degree, MBA, or higher.
• Proficiency in English, both written and spoken.
• At least 10 years of leadership, sales, implementation, operational, or client management experience in Payroll, Benefits, Talent, HR, or outsourced tech services.
• Experience managing multinational teams globally.

Other:

Willingness to travel internationally as required.

ADP values diversity, equity, inclusion, and equal employment opportunity, affirming that inequality hampers organizational success.